At a Glance
- Tasks: Lead quality assurance and customer care for residential developments, ensuring high standards.
- Company: Reputable organisation in the residential development sector with a strong focus on quality.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Fast-paced role requiring excellent communication and problem-solving skills.
- Why this job: Make a real difference in customer experience and quality assurance in housing.
- Qualifications: Experience in customer care or quality assurance in residential development is essential.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a well-established and highly regarded organisation within the residential development sector. They are seeking an experienced Quality Assurance / Customer Care Manager to join their team. This is a key appointment focused on delivering high standards of quality and customer experience across new build developments and existing residential properties.
Key Responsibilities
- Lead on customer care and quality assurance activity across live and completed developments
- Manage escalated customer complaints, defects, and aftercare issues through to resolution
- Conduct property inspections to ensure quality standards are met pre- and post-completion
- Liaise with site teams, contractors, and internal departments to resolve issues efficiently
- Analyse customer feedback, complaints, and defect trends to drive improvements
- Implement continuous improvement initiatives across processes and customer journey
- Ensure compliance with warranty providers, industry standards, and regulatory requirements
- Produce performance reporting and insights for senior stakeholders
Requirements
- Proven experience in customer care, aftercare, or quality assurance within a housebuilding / new build residential development environment (essential)
- Strong understanding of defects, snagging, and warranty processes (NHBC experience highly desirable)
- Experience working directly with site teams, contractors, and development environments
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving ability with a focus on root cause resolution
- Ability to manage multiple priorities in a fast-paced environment
- Full UK driving licence essential, as the role may require attendance at properties alongside maintenance operatives
Quality Assurance Manager employer: CDM Recruitment
As a leading organisation in the residential development sector, our client offers an exceptional work environment that prioritises quality and customer satisfaction. Employees benefit from a collaborative culture that encourages professional growth through continuous improvement initiatives and hands-on experience with industry standards. Located in a vibrant area, this role not only provides meaningful work but also the opportunity to make a tangible impact on the community's living standards.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like CDM Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Quality Assurance Manager at CDM Recruitment.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at CDM Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
