At a Glance
- Tasks: Support a busy customer care team by handling enquiries and tracking issues.
- Company: Join a dynamic company in the housing and property development sector.
- Benefits: Gain valuable experience and develop your career in customer care.
- Other info: Fast-paced environment with opportunities for growth and skill development.
- Why this job: Make a real difference by resolving customer issues efficiently and professionally.
- Qualifications: Experience in housing or property-related customer care is a plus.
The predicted salary is between 24000 - 30000 £ per year.
We are currently recruiting on behalf of our client for a Customer Care Administrator to join a busy and fast-paced customer service environment in the North East. This role involves supporting a customer care team by handling enquiries, logging and tracking issues, updating internal systems, and liaising with internal teams and external contractors to ensure customer issues are resolved efficiently and professionally.
We are particularly keen to speak with candidates who have experience working within housing, housebuilding, property development, or new homes customer care/aftercare environments, especially those familiar with dealing with defects, snagging, warranty work, or maintenance requests.
Key responsibilities:
- Handling and responding to customer enquiries
- Logging and tracking customer issues and defects
- Liaising with contractors and internal departments
- Updating systems and maintaining accurate records
- Ensuring all queries are progressed in a timely manner
About you:
- Previous experience in housing, housebuilding, or property-related customer care
- Strong administrative and organisational skills
- Excellent communication and customer service skills
- Ability to manage multiple tasks in a busy environment
- Confident using IT systems and Microsoft Office
This is a great opportunity for someone looking to develop their career within customer care in the housing/new homes sector.
Customer Care Administrator in North East employer: CDM Recruitment
Join a dynamic team in the North East where your contributions as a Customer Care Administrator will be valued and recognised. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities tailored to enhance your skills in the housing and property sector. With a focus on collaboration and efficiency, we ensure that our employees thrive in a fast-paced environment while making a meaningful impact on customer satisfaction.
