At a Glance
- Tasks: Support new homeowners with maintenance and warranty queries via phone and email.
- Company: Join a respected housing developer focused on sustainable homes and community building.
- Benefits: Earn up to £15.27 per hour with potential for contract extension until Christmas 2025.
- Other info: Occasional site visits may be required; a valid UK driving licence is preferred.
- Why this job: Make a real impact on homeowner experiences while working in a supportive team environment.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
Job Description
Customer Service Advisor – 6 Month Temporary Contract\\nLocation: Sunderland, Tyne & Wear\\nHours: 36 hours per week\\nSalary: Up to £14.42 per hour\\nContract: 6 month temporary contract with potential to extend\\nStart Date: Immediate\\nAbout Our Client\\nOur client is a well-established housing developer in the North East, known for building high-quality, sustainable homes in desirable locations. They’re proud of their strong reputation for customer care and community focus, creating energy-efficient homes while reinvesting in affordable housing projects. Their commitment to excellent aftercare and homeowner support helps them build thriving, lasting communities.\\nAbout the Role\\nWe’re looking for a confident and proactive Customer Service Advisor to join a busy team supporting new homeowners throughout their warranty period.
This is a 6 month temporary position with the potential to extend, offering a great opportunity to make a real impact by helping homeowners enjoy their new homes and ensuring any issues are resolved quickly and efficiently. You’ll be the main point of contact for new homeowners, handling phone and email queries about maintenance and warranty matters. You’ll liaise with contractors, schedule repairs, and keep customers updated every step of the way.\\nKey Responsibilities\\nBe the first point of contact for homeowner queries\\nLiaise with contractors to arrange and track repair work\\nKeep homeowners informed with clear, timely communication\\nManage multiple priorities in a fast-paced environment\\nOccasionally travel to sites as needed\\nAbout You\\nWe’re looking for someone organised, approachable, and confident, with a practical approach to solving problems.
You’ll need:\\n * \\n Previous experience in construction or maintenance (essential)\\n * \\n Proven customer service experience with strong communication skills\\n * \\n Confidence handling both phone and email queries\\n * \\n Great organisational skills and attention to detail\\n * \\n A positive, proactive attitude\\n * \\n A valid UK driving licence (preferred, due to site visits)\\nWhy Join?\\nYou’ll be joining a supportive and friendly team that genuinely cares about delivering an excellent homeowner experience. This is a fantastic chance to use your customer service and construction knowledge to make a real difference while working with a company dedicated to quality, sustainability, and community
Customer Service Advisor in Sunderland employer: CDM Recruitment
Join a respected housing developer in Sunderland, where you'll be part of a supportive team dedicated to delivering exceptional service to new homeowners. With a strong focus on community building and sustainable living, this role offers you the chance to make a real impact while enjoying a friendly work culture, competitive pay, and opportunities for personal growth within a company that values its employees and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Sunderland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CDM Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CDM Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CDM Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at CDM Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CDM Recruitment!
How to prepare for a job interview at CDM Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
