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- Tasks: Support new homeowners with maintenance and warranty queries via phone and email.
- Company: Join a respected housing developer focused on sustainable homes and community building.
- Benefits: Earn up to £15.27 per hour with potential for contract extension until Christmas 2025.
- Other info: Occasional site visits may be required; a valid UK driving licence is preferred.
- Why this job: Make a real impact on homeowner experiences while working in a supportive team environment.
- Qualifications: Customer service experience, strong communication skills, and a proactive attitude are essential.
Job Description
Customer Service Advisor – 6 Month Temporary Contract\\nLocation: Sunderland, Tyne & Wear\\nHours: 36 hours per week\\nSalary: Up to £14.42 per hour\\nContract: 6 month temporary contract with potential to extend\\nStart Date: Immediate\\nAbout Our Client\\nOur client is a well-established housing developer in the North East, known for building high-quality, sustainable homes in desirable locations. They’re proud of their strong reputation for customer care and community focus, creating energy-efficient homes while reinvesting in affordable housing projects. Their commitment to excellent aftercare and homeowner support helps them build thriving, lasting communities.\\nAbout the Role\\nWe’re looking for a confident and proactive Customer Service Advisor to join a busy team supporting new homeowners throughout their warranty period.
This is a 6 month temporary position with the potential to extend, offering a great opportunity to make a real impact by helping homeowners enjoy their new homes and ensuring any issues are resolved quickly and efficiently. You’ll be the main point of contact for new homeowners, handling phone and email queries about maintenance and warranty matters. You’ll liaise with contractors, schedule repairs, and keep customers updated every step of the way.\\nKey Responsibilities\\nBe the first point of contact for homeowner queries\\nLiaise with contractors to arrange and track repair work\\nKeep homeowners informed with clear, timely communication\\nManage multiple priorities in a fast-paced environment\\nOccasionally travel to sites as needed\\nAbout You\\nWe’re looking for someone organised, approachable, and confident, with a practical approach to solving problems.
You’ll need:\\n * \\n Previous experience in construction or maintenance (essential)\\n * \\n Proven customer service experience with strong communication skills\\n * \\n Confidence handling both phone and email queries\\n * \\n Great organisational skills and attention to detail\\n * \\n A positive, proactive attitude\\n * \\n A valid UK driving licence (preferred, due to site visits)\\nWhy Join?\\nYou’ll be joining a supportive and friendly team that genuinely cares about delivering an excellent homeowner experience. This is a fantastic chance to use your customer service and construction knowledge to make a real difference while working with a company dedicated to quality, sustainability, and community
Customer Service Advisor employer: CDM Recruitment
Contact Detail:
CDM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the housing development industry, especially in the North East. Understanding the local market and the specific challenges homeowners face can give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, particularly for handling phone and email queries. Practising clear and concise responses can help you stand out as a confident candidate who can manage customer interactions effectively.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple priorities in previous roles. This will demonstrate your ability to juggle tasks while maintaining high service standards.
✨Tip Number 4
If you have any experience in construction or maintenance, be sure to highlight it. Even if it's not essential, it can set you apart from other candidates and show your understanding of the homeowner's perspective.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your communication abilities and any experience you have in handling queries, especially in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your proactive attitude and problem-solving skills.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed customer queries or worked in a similar environment. If you have experience in construction or maintenance, be sure to include that as it’s a bonus for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at CDM Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully handled queries or resolved issues, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Organisational Abilities
Since the job requires juggling multiple priorities, be prepared to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, which will show that you're capable of handling the demands of the role.
✨Research the Company
Familiarise yourself with the housing developer's mission and values. Understanding their commitment to sustainable homes and community building will allow you to align your answers with their goals, demonstrating your genuine interest in the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer queries or contractor communications. Practising responses to common scenarios can help you articulate your thought process and showcase your proactive attitude.