At a Glance
- Tasks: Support a busy customer care team by handling enquiries and tracking issues.
- Company: Join a dynamic company in the housing and property sector.
- Benefits: Gain valuable experience and develop your career in customer service.
- Other info: Fast-paced environment with opportunities for growth and skill development.
- Why this job: Make a real difference by resolving customer issues efficiently and professionally.
- Qualifications: Experience in housing or property-related customer care is a plus.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting on behalf of our client for a Customer Care Administrator to join a busy and fast-paced customer service environment in the North East. This role involves supporting a customer care team by handling enquiries, logging and tracking issues, updating internal systems, and liaising with internal teams and external contractors to ensure customer issues are resolved efficiently and professionally. We are particularly keen to speak with candidates who have experience working within housing, housebuilding, property development, or new homes customer care/aftercare environments, especially those familiar with dealing with defects, snagging, warranty work, or maintenance requests.
Key responsibilities:
- Handling and responding to customer enquiries
- Logging and tracking customer issues and defects
- Liaising with contractors and internal departments
- Updating systems and maintaining accurate records
- Ensuring all queries are progressed in a timely manner
About you:
- Previous experience in housing, housebuilding, or property-related customer care
- Strong administrative and organisational skills
- Excellent communication and customer service skills
- Ability to manage multiple tasks in a busy environment
- Confident using IT systems and Microsoft Office
This is a great opportunity for someone looking to develop their career within customer care.
Customer Care Administrator employer: CDM Recruitment
Join a dynamic team in the North East where your contributions as a Customer Care Administrator will be valued and recognised. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities tailored to enhance your skills in customer service within the housing sector. With a focus on collaboration and efficiency, we ensure that our employees thrive in a fast-paced environment while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property sectors. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer care roles and practice your responses. We want you to shine when discussing your experience with defects and warranty work.
✨Tip Number 3
Show off your skills! Bring along examples of how you've handled customer enquiries or resolved issues in the past. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing or property-related customer care. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves liaising with various teams and contractors, make sure your application reflects your strong communication abilities. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CDM Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing and property development sectors. Familiarise yourself with common customer care issues like defects and warranty work, as this will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and contractors, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled customer enquiries in the past, showcasing your excellent communication and customer service skills.
✨Get Organised
Demonstrate your strong administrative skills by discussing how you manage multiple tasks. Bring up specific tools or methods you use to stay organised, especially when logging and tracking customer issues, as this is crucial for the role.
✨Be IT Savvy
As the job requires confident use of IT systems and Microsoft Office, be ready to discuss your experience with these tools. If you have any specific software experience related to customer care, make sure to highlight that during the interview.
