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For Companies At a Glance
- Tasks: Manage customer accounts and deliver exceptional service in a fast-paced environment.
- Company: Supportive company focused on teamwork and long-term career growth.
- Benefits: Competitive salary, loyalty bonuses, pension scheme, and full training.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Great communication skills and a proactive attitude; experience preferred but not essential.
- Other info: Enjoy Monday to Friday hours with no weekends or late shifts.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Are you an excellent communicator with a proactive mindset and a passion for delivering exceptional customer service? We\’re looking for a driven and enthusiastic Customer Account Executive to become a vital part of a busy and fast-paced sales support team.
This role is ideal for someone looking to grow within a supportive company environment that values initiative, teamwork, and long-term career development.
Role Overview
As a Customer Account Handler, you\’ll be the first point of contact for a broad range of customers, helping to manage accounts, process enquiries and orders, and ensure every customer interaction is smooth, helpful, and commercially focused.
Responsibilities
- Managing and growing relationships with new and existing customers
- Handling inbound calls, emails, and enquiries in a timely and professional manner
- Discussing pricing, quotes, and tenders with confidence and clarity
- Accurately processing customer orders and tracking them through to delivery
- Identifying sales opportunities and contributing to business growth
- Collaborating closely with internal teams to ensure customer satisfaction
- Delivering exceptional service and maintaining a strong understanding of products and pricing
What We\’re Looking For
We\\\’re looking for someone with energy, attention to detail, and a genuine interest in helping customers. You don\\\’t need to come from the same industry just a great work ethic and attitude.
Qualifications
- A professional, confident telephone manner
- Excellent verbal and written communication skills
- Strong organisational skills and the ability to prioritise tasks
- A self-motivated and adaptable approach to problem-solving
- Experience in customer service, account handling, or sales (preferred but not essential)
What’s on Offer
- Competitive salary with potential loyalty bonuses
- Company pension scheme
- On-site parking
- Full training and support
- Opportunities to progress within a growing business
- Monday to Friday hours – No weekends, no late shifts
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Customer Account Executive employer: CDM Recruitment
Contact Detail:
CDM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer interactions, role-play with a friend or family member. This will help you feel more confident when discussing pricing and processing orders.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and growing with us.
We think you need these skills to ace Customer Account Executive
Some tips for your application 🫡
Show Your Communication Skills: Since we're all about excellent communication, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we're looking for. Highlight any relevant customer service or account handling experience, even if it’s from a different industry. We love seeing how your unique background can fit into our team!
Be Proactive: In your application, demonstrate your proactive mindset. Share examples of how you've taken initiative in past roles or situations. This will show us that you're ready to jump in and contribute to our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at CDM Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle different customer scenarios, as this role is all about delivering exceptional service.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've effectively communicated with customers in the past.
✨Demonstrate Your Proactive Mindset
Think of instances where you took the initiative to solve a problem or improve a process. This will show that you have the proactive mindset they’re looking for and that you can contribute to business growth.
✨Familiarise Yourself with Their Products
Do some research on the company’s products and pricing. Being knowledgeable will not only impress your interviewers but also help you answer questions confidently, especially when discussing pricing and quotes.
