At a Glance
- Tasks: Support new homeowners with maintenance and warranty queries, ensuring excellent service.
- Company: Respected housing developer focused on sustainable homes and community building.
- Benefits: Up to £15.27 per hour, temporary contract until Christmas 2025, potential for extension.
- Other info: Opportunity for career growth in a friendly, dynamic environment.
- Why this job: Make a real impact on homeowner experiences while working in a supportive team.
- Qualifications: Customer service experience, strong communication skills, and organisational abilities.
Location: Sunderland, Tyne & Wear | Hours: 34 hours per week | Salary: Up to £15.27 per hour | Contract: Temporary until Christmas 2025, with potential to extend | Start Date: Immediate
About Our Client
Our client is a respected housing developer in the North East, known for delivering high-quality, sustainable homes in sought-after locations. With a strong focus on customer care and community building, they create modern, energy-efficient properties and reinvest profits into affordable housing projects. Their dedication to exceptional aftercare and homeowner support has helped them build thriving, sustainable communities.
About the Role
We’re looking for a confident and proactive Customer Service Advisor to join a busy team, supporting new homeowners throughout their warranty period. This temporary role runs until Christmas 2025, with the possibility of extension – a fantastic chance to deliver outstanding service and have a real impact on the homeowner journey.
You’ll act as the main point of contact for new homeowners, handling phone and email queries about maintenance and warranty matters. You’ll also liaise with contractors, schedule follow-ups, and ensure customers are kept updated every step of the way.
Key Responsibilities
- Be the first point of contact for new homeowners, managing maintenance and warranty queries
- Liaise with contractors to arrange and schedule work
- Keep homeowners updated with clear, timely communication
- Juggle multiple priorities while maintaining excellent service standards
- Travel to sites occasionally as needed
About You
We’re looking for an organised, approachable, and adaptable person with a practical approach to problem-solving. Ideally, you’ll have:
- Proven customer service experience and great communication skills
- Confidence in handling phone and email-based queries
- Strong organisational skills with the ability to multitask
- Experience in construction or maintenance (a bonus, not essential)
- A valid UK driving licence (preferred due to occasional site visits)
Why Join?
You’ll be part of a supportive, friendly team dedicated to delivering an exceptional homeowner experience. This is a great opportunity to use your skills to ensure customer satisfaction while supporting a company committed to building high-quality, sustainable homes and strong communities.
Customer Service Advisor in Sunderland employer: CDM Recruitment Ltd
CDM Recruitment Ltd is an excellent employer that values work-life balance, offering a hybrid work model that allows for flexibility with up to three days working from home. With a strong focus on employee growth, competitive salaries, and benefits such as profit sharing and enhanced pension contributions, the company fosters a supportive and collaborative work culture in the vibrant city of Manchester, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Sunderland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CDM Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CDM Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Sunderland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CDM Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at CDM Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CDM Recruitment Ltd!
How to prepare for a job interview at CDM Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
