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- Tasks: Support new homeowners with maintenance and warranty queries, ensuring excellent service.
- Company: Respected housing developer focused on sustainable homes and community building.
- Benefits: Up to £15.27 per hour, temporary contract until Christmas 2025, potential for extension.
- Why this job: Make a real impact on homeowner experiences while working in a supportive team.
- Qualifications: Customer service experience, strong communication skills, and organisational abilities.
- Other info: Opportunity for career growth in a friendly, dynamic environment.
Location: Sunderland, Tyne & Wear | Hours: 34 hours per week | Salary: Up to £15.27 per hour | Contract: Temporary until Christmas 2025, with potential to extend | Start Date: Immediate
About Our Client
Our client is a respected housing developer in the North East, known for delivering high-quality, sustainable homes in sought-after locations. With a strong focus on customer care and community building, they create modern, energy-efficient properties and reinvest profits into affordable housing projects. Their dedication to exceptional aftercare and homeowner support has helped them build thriving, sustainable communities.
About the Role
We’re looking for a confident and proactive Customer Service Advisor to join a busy team, supporting new homeowners throughout their warranty period. This temporary role runs until Christmas 2025, with the possibility of extension – a fantastic chance to deliver outstanding service and have a real impact on the homeowner journey.
You’ll act as the main point of contact for new homeowners, handling phone and email queries about maintenance and warranty matters. You’ll also liaise with contractors, schedule follow-ups, and ensure customers are kept updated every step of the way.
Key Responsibilities
- Be the first point of contact for new homeowners, managing maintenance and warranty queries
- Liaise with contractors to arrange and schedule work
- Keep homeowners updated with clear, timely communication
- Juggle multiple priorities while maintaining excellent service standards
- Travel to sites occasionally as needed
About You
We’re looking for an organised, approachable, and adaptable person with a practical approach to problem-solving. Ideally, you’ll have:
- Proven customer service experience and great communication skills
- Confidence in handling phone and email-based queries
- Strong organisational skills with the ability to multitask
- Experience in construction or maintenance (a bonus, not essential)
- A valid UK driving licence (preferred due to occasional site visits)
Why Join?
You’ll be part of a supportive, friendly team dedicated to delivering an exceptional homeowner experience. This is a great opportunity to use your skills to ensure customer satisfaction while supporting a company committed to building high-quality, sustainable homes and strong communities.
Customer Service Advisor in Sunderland employer: CDM Recruitment Ltd
Contact Detail:
CDM Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sunderland
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your customer service skills and how you can make a difference in their team. Keep it friendly and confident!
✨Tip Number 3
Stay organised! Keep track of the jobs you apply for and follow up if you haven’t heard back after a week or two. A little nudge can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Service Advisor in Sunderland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and any skills that match what we're looking for, like communication and organisation.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've handled customer queries or resolved issues in a friendly and proactive way.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you'll be providing to our homeowners!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly!
How to prepare for a job interview at CDM Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the housing developer. Understand their values, projects, and commitment to customer care. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle queries confidently.
✨Practice Clear Communication
Since the role involves handling phone and email queries, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to ensure you can communicate effectively under pressure.
✨Be Ready to Multitask
The job requires juggling multiple priorities, so be prepared to discuss how you manage your time and tasks. Share strategies you use to stay organised and ensure that you can maintain high service standards even when things get busy.
