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For Companies At a Glance
- Tasks: Join our Finance team to manage customer payments and resolve queries.
- Company: We're a growing business based in Middlesbrough, focused on support and teamwork.
- Benefits: Enjoy a competitive salary, performance bonuses, pension scheme, and free parking.
- Why this job: Be part of a dynamic environment where your communication skills can shine and make an impact.
- Qualifications: Strong communicator, organised, and proficient in Microsoft Office; finance system experience is a plus.
- Other info: This is a permanent, full-time role with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
An established and expanding business is looking for a confident and motivated Credit Controller to join its busy Finance team based in Middlesbrough. This is a full-time, permanent position within a supportive and fast-paced working environment.
The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage their workload effectively while maintaining positive relationships with customers.
Key Responsibilities- Proactively contact customers to recover overdue payments or agree on payment plans.
- Monitor and follow up on promises to pay, ensuring all commitments are met.
- Log and escalate unresolved disputes or queries to the relevant internal teams.
- Assist in issuing 7-day letters and escalate non-responsive accounts for further action.
- Resolve payment allocation issues by contacting customers where remittance advice is missing.
- Respond promptly to requests for additional documentation or information to remove payment barriers.
- Proactively engage with customers ahead of due dates to confirm receipt of invoices and necessary paperwork.
- Support the Credit Control team by raising any concerns or suggestions for process improvements with team leads or managers.
- Strong team player with the ability to work independently.
- Highly organised with excellent time management skills.
- Confident communicator with strong negotiation and customer service abilities.
- Results-oriented and persuasive, able to influence outcomes effectively.
- Comfortable working in a high-volume, fast-paced environment.
- Proficient in Microsoft Office applications (Excel, Word, Outlook); experience with finance systems such as Dynamics is an advantage.
- Able to meet deadlines while maintaining high accuracy.
- Competitive salary (negotiable depending on experience)
- Annual performance-related bonus
- Company pension scheme
- Free on-site parking
- A long-term career opportunity within a growing organisation
Credit Controller - Permanent, Full-time employer: CDM Recruitment Ltd
Contact Detail:
CDM Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - Permanent, Full-time
✨Tip Number 1
Familiarise yourself with common credit control practices and terminology. Understanding the nuances of payment plans, overdue payments, and customer communication will help you stand out during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves influencing outcomes and managing customer relationships, being able to demonstrate your ability to negotiate effectively can give you an edge.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed workloads in previous roles. Being able to discuss specific instances where you successfully prioritised tasks will highlight your suitability for a fast-paced environment.
✨Tip Number 4
If you have experience with finance systems like Dynamics, be ready to discuss it. If not, consider familiarising yourself with such tools, as this knowledge can be a significant advantage in the application process.
We think you need these skills to ace Credit Controller - Permanent, Full-time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Credit Controller role. Emphasise your communication skills, attention to detail, and any experience in finance or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention specific examples of how you've successfully managed overdue payments or resolved disputes in previous roles, demonstrating your ability to meet the job's key responsibilities.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office applications and any experience with finance systems like Dynamics. This will show that you have the technical skills needed for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at CDM Recruitment Ltd
✨Showcase Your Communication Skills
As a Credit Controller, excellent communication is key. Be prepared to demonstrate your ability to engage with customers effectively. You might want to share examples of how you've successfully resolved disputes or negotiated payment plans in the past.
✨Highlight Your Organisational Skills
This role requires strong time management and organisation. During the interview, discuss how you prioritise tasks and manage your workload, especially in a fast-paced environment. Mention any tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle overdue payments or customer disputes. Think about how you would approach these situations and be ready to explain your thought process.
✨Familiarise Yourself with Relevant Software
Since proficiency in Microsoft Office and finance systems like Dynamics is advantageous, brush up on these tools before the interview. If you have experience with similar software, be sure to mention it and how it has helped you in previous roles.
