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- Tasks: Join our Finance team to manage customer payments and resolve queries.
- Company: We're a growing business based in Middlesbrough, focused on support and teamwork.
- Benefits: Enjoy a competitive salary, performance bonuses, pension scheme, and free parking.
- Why this job: Be part of a dynamic environment where your communication skills can shine and make an impact.
- Qualifications: Strong communication, organisation, and negotiation skills; finance system experience is a plus.
- Other info: This is a full-time, permanent role with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
An established and expanding business is looking for a confident and motivated Credit Controller to join its busy Finance team based in Middlesbrough. This is a full-time, permanent position within a supportive and fast-paced working environment.
The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage their workload effectively while maintaining positive relationships with customers.
Key Responsibilities- Proactively contact customers to recover overdue payments or agree on payment plans.
- Monitor and follow up on promises to pay, ensuring all commitments are met.
- Log and escalate unresolved disputes or queries to the relevant internal teams.
- Assist in issuing 7-day letters and escalate non-responsive accounts for further action.
- Resolve payment allocation issues by contacting customers where remittance advice is missing.
- Respond promptly to requests for additional documentation or information to remove payment barriers.
- Proactively engage with customers ahead of due dates to confirm receipt of invoices and necessary paperwork.
- Support the Credit Control team by raising any concerns or suggestions for process improvements with team leads or managers.
- Strong team player with the ability to work independently.
- Highly organised with excellent time management skills.
- Confident communicator with strong negotiation and customer service abilities.
- Results-oriented and persuasive, able to influence outcomes effectively.
- Comfortable working in a high-volume, fast-paced environment.
- Proficient in Microsoft Office applications (Excel, Word, Outlook); experience with finance systems such as Dynamics is an advantage.
- Able to meet deadlines while maintaining high accuracy.
- Competitive salary (negotiable depending on experience)
- Annual performance-related bonus
- Company pension scheme
- Free on-site parking
- A long-term career opportunity within a growing organisation
Credit Controller (Full Time, Permanent) employer: CDM Recruitment Ltd
Contact Detail:
CDM Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller (Full Time, Permanent)
✨Tip Number 1
Familiarise yourself with common credit control practices and terminology. Understanding the basics of payment recovery, dispute resolution, and customer engagement will help you speak confidently during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully managed customer relationships in the past. Be ready to discuss specific situations where your negotiation skills led to positive outcomes.
✨Tip Number 3
Research the company’s financial practices and any recent news related to their operations. This knowledge will not only impress during interviews but also help you tailor your approach to align with their values and goals.
✨Tip Number 4
Practice your time management skills by simulating a high-volume workload. Being able to demonstrate your ability to prioritise tasks effectively will be crucial in a fast-paced environment like this one.
We think you need these skills to ace Credit Controller (Full Time, Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Credit Controller role. Emphasise your communication skills, attention to detail, and any experience in finance or credit control.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention specific examples of how you've successfully managed customer relationships or resolved payment issues in the past.
Highlight Key Skills: In your application, clearly outline your organisational skills, time management abilities, and proficiency in Microsoft Office applications. If you have experience with finance systems like Dynamics, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at CDM Recruitment Ltd
✨Showcase Your Communication Skills
As a Credit Controller, excellent communication is key. Be prepared to demonstrate your ability to engage with customers effectively. Use examples from your past experiences where you successfully resolved disputes or negotiated payment plans.
✨Highlight Your Organisational Skills
The role requires strong time management and organisation. Discuss how you prioritise tasks and manage your workload, especially in high-pressure situations. Mention any tools or methods you use to stay organised.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about how you handle payment allocation issues or disputes. Share specific instances where you identified a problem and took the initiative to resolve it, showcasing your proactive approach.
✨Familiarise Yourself with Relevant Software
Since proficiency in Microsoft Office and finance systems like Dynamics is advantageous, brush up on these tools before the interview. If you have experience with similar software, be sure to mention it and how it has helped you in previous roles.
