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- Tasks: Join our Finance team to manage customer payments and resolve queries.
- Company: We're an established, expanding business based in Middlesbrough.
- Benefits: Enjoy a competitive salary, performance bonuses, pension scheme, and free parking.
- Why this job: Be part of a supportive team in a fast-paced environment with growth opportunities.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: This is a full-time, permanent role with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
An established and expanding business is looking for a confident and motivated Credit Controller to join its busy Finance team based in Middlesbrough. This is a full-time, permanent position within a supportive and fast-paced working environment.
The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage their workload effectively while maintaining positive relationships with customers.
Key Responsibilities- Proactively contact customers to recover overdue payments or agree on payment plans.
- Monitor and follow up on promises to pay, ensuring all commitments are met.
- Log and escalate unresolved disputes or queries to the relevant internal teams.
- Assist in issuing 7-day letters and escalate non-responsive accounts for further action.
- Resolve payment allocation issues by contacting customers where remittance advice is missing.
- Respond promptly to requests for additional documentation or information to remove payment barriers.
- Proactively engage with customers ahead of due dates to confirm receipt of invoices and necessary paperwork.
- Support the Credit Control team by raising any concerns or suggestions for process improvements with team leads or managers.
- Strong team player with the ability to work independently.
- Highly organised with excellent time management skills.
- Confident communicator with strong negotiation and customer service abilities.
- Results-oriented and persuasive, able to influence outcomes effectively.
- Comfortable working in a high-volume, fast-paced environment.
- Proficient in Microsoft Office applications (Excel, Word, Outlook); experience with finance systems such as Dynamics is an advantage.
- Able to meet deadlines while maintaining high accuracy.
- Competitive salary (negotiable depending on experience)
- Annual performance-related bonus
- Company pension scheme
- Free on-site parking
- A long-term career opportunity within a growing organisation
Contact Detail:
CDM Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - Accounts (Permanent)
✨Tip Number 1
Familiarise yourself with common credit control practices and terminology. Understanding the basics of payment recovery, dispute resolution, and customer engagement will help you speak confidently during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully managed customer relationships in the past. Be ready to discuss specific situations where you resolved disputes or negotiated payment plans.
✨Tip Number 3
Research the company’s values and culture. Tailor your approach to demonstrate how your personal work ethic aligns with their team-oriented environment, which is crucial for a role that requires collaboration.
✨Tip Number 4
Brush up on your Microsoft Office skills, particularly Excel, as proficiency in these applications is essential. Consider preparing a few examples of how you've used these tools effectively in previous roles.
We think you need these skills to ace Credit Controller - Accounts (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Credit Controller role. Emphasise your communication skills, attention to detail, and any experience in finance or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention specific examples of how you've successfully managed overdue payments or resolved disputes in previous roles, demonstrating your ability to meet the job's key responsibilities.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office applications and any experience with finance systems like Dynamics. This will show that you have the technical skills needed for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at CDM Recruitment Ltd
✨Showcase Your Communication Skills
As a Credit Controller, excellent communication is key. Be prepared to demonstrate your ability to engage with customers effectively during the interview. Use examples from your past experiences where you successfully resolved disputes or negotiated payment plans.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Discuss how you manage your workload and prioritise tasks, especially in a fast-paced environment. You might want to share specific tools or methods you use to stay organised and meet deadlines.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you've had to deal with overdue payments or customer disputes. Prepare to explain your thought process and the steps you took to resolve these issues.
✨Familiarise Yourself with Relevant Software
Being proficient in Microsoft Office and finance systems like Dynamics is advantageous. Brush up on your Excel skills and be ready to discuss any relevant software experience you have. If you’ve used similar systems before, mention how they helped you in your previous roles.
