Credit Controller (2+years experience)

Job Description About the Role An established and expanding business is looking for a confident and motivated Credit Controller to join its busy Finance team based in Middlesbrough. This is a full-time, permanent position within a supportive and fast-paced working environment. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage their workload effectively while maintaining positive relationships with customers. Key Responsibilities Proactively contact customers to recover overdue payments or agree on payment plans. Monitor and follow up on promises to pay, ensuring all commitments are met. Log and escalate unresolved disputes or queries to the relevant internal teams. Assist in issuing 7-day letters and escalate non-responsive accounts for further action. Resolve payment allocation issues by contacting customers where remittance advice is missing. Respond promptly to requests for additional documentation or information to remove payment barriers. Proactively engage with customers ahead of due dates to confirm receipt of invoices and necessary paperwork. Support the Credit Control team by raising any concerns or suggestions for process improvements with team leads or managers. Key Skills &…