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- Tasks: Join our Finance team to manage customer payments and resolve queries.
- Company: We're a growing business based in Middlesbrough, focused on finance solutions.
- Benefits: Enjoy a competitive salary, performance bonuses, pension scheme, and free parking.
- Why this job: Be part of a supportive team in a fast-paced environment with growth opportunities.
- Qualifications: 2+ years experience in credit control; strong communication and organisational skills required.
- Other info: Ideal for those who thrive in high-volume settings and want to make an impact.
The predicted salary is between 28800 - 43200 £ per year.
An established and expanding business is looking for a confident and motivated Credit Controller to join its busy Finance team based in Middlesbrough. This is a full-time, permanent position within a supportive and fast-paced working environment.
The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to manage their workload effectively while maintaining positive relationships with customers.
Key Responsibilities- Proactively contact customers to recover overdue payments or agree on payment plans.
- Monitor and follow up on promises to pay, ensuring all commitments are met.
- Log and escalate unresolved disputes or queries to the relevant internal teams.
- Assist in issuing 7-day letters and escalate non-responsive accounts for further action.
- Resolve payment allocation issues by contacting customers where remittance advice is missing.
- Respond promptly to requests for additional documentation or information to remove payment barriers.
- Proactively engage with customers ahead of due dates to confirm receipt of invoices and necessary paperwork.
- Support the Credit Control team by raising any concerns or suggestions for process improvements with team leads or managers.
- Strong team player with the ability to work independently.
- Highly organised with excellent time management skills.
- Confident communicator with strong negotiation and customer service abilities.
- Results-oriented and persuasive, able to influence outcomes effectively.
- Comfortable working in a high-volume, fast-paced environment.
- Proficient in Microsoft Office applications (Excel, Word, Outlook); experience with finance systems such as Dynamics is an advantage.
- Able to meet deadlines while maintaining high accuracy.
- Competitive salary (negotiable depending on experience)
- Annual performance-related bonus
- Company pension scheme
- Free on-site parking
- A long-term career opportunity within a growing organisation
Credit Controller (2+years experience) employer: CDM Recruitment Ltd
Contact Detail:
CDM Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller (2+years experience)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Credit Controller. Understanding the nuances of managing overdue payments and resolving disputes will help you demonstrate your knowledge during any discussions with us.
✨Tip Number 2
Brush up on your communication and negotiation skills. Since this role requires you to engage with customers proactively, showcasing your ability to maintain positive relationships will set you apart from other candidates.
✨Tip Number 3
Highlight your experience with finance systems, especially if you've worked with Dynamics or similar software. Being able to discuss your proficiency in these tools can give you an edge in our fast-paced environment.
✨Tip Number 4
Prepare examples of how you've improved processes in previous roles. We value suggestions for process improvements, so being ready to share your insights can demonstrate your proactive approach and commitment to excellence.
We think you need these skills to ace Credit Controller (2+years experience)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Credit Controller. Focus on your communication skills, attention to detail, and any specific achievements in managing overdue payments or resolving disputes.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the job description. Mention your ability to work independently and as part of a team, and provide examples of how you've successfully managed customer relationships.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office applications and any experience with finance systems like Dynamics. This will demonstrate your technical capabilities and readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Credit Controller.
How to prepare for a job interview at CDM Recruitment Ltd
✨Showcase Your Communication Skills
As a Credit Controller, excellent communication is key. Be prepared to demonstrate your ability to engage with customers effectively during the interview. Share examples of how you've successfully resolved disputes or negotiated payment plans in the past.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Discuss how you manage your workload and prioritise tasks, especially in a fast-paced environment. You might want to mention specific tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to deal with overdue payments or customer disputes, and be ready to explain your approach and the outcomes.
✨Familiarise Yourself with Relevant Software
Since proficiency in Microsoft Office and finance systems like Dynamics is advantageous, brush up on these tools before the interview. If you have experience with similar software, be sure to mention it and how it has helped you in your previous roles.
