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- Tasks: Collaborate with teams to ensure top-notch service delivery and support ITIL functions.
- Company: Join CDL, a leading software development house in the Insurance & Finance sectors.
- Benefits: Enjoy hybrid working, 25+ days holiday, and excellent training opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in ITIL and strong communication skills are a plus.
- Other info: Be part of a diverse team with great career progression and fun workplace activities.
The predicted salary is between 20500 - 25000 £ per year.
As a key member of the Operations Department within the Service Management team, you will collaborate closely with Service Managers and Service Delivery Leaders to ensure that all services are delivered in accordance with established policies, processes, and procedures. Reporting directly to the Operations Technical Lead, you will maintain direct communication with both internal and external clients, work to agreed service level agreements (SLAs), support ITIL functions, and assist with the escalation process. A proven ability to manage client expectations and a strong commitment to customer service are essential.
Department: Service Management
Location: North West UK - Hybrid
Compensation: £24,570 - £31,000 / year
CDL is a leading UK software development house with a focus on the Insurance & Finance sectors. The role emphasizes collaboration with CDL support teams and staying informed about evolving technologies and services.
Key Responsibilities- Problem-solving and analytical tasks
- Creating ad hoc reports
- Adhering to ITIL best practices at all times
- Supporting the digital delivery system by collaborating with Digital Squads to prioritize workloads and address high-impacting issues
- Ensuring all internal processes and documentation are current
- Proactively identifying and driving process improvements
We seek candidates who can quickly adapt, deepen their CDL product knowledge, and contribute to a culture of continuous improvement.
Skills, Knowledge and Expertise- Experience with ITIL release, change, service management, and/or project management
- Ability to meet tight deadlines and manage work pressures effectively
- Experience working across various business areas with strong customer focus and corporate awareness
- Excellent written and verbal communication skills, with the ability to liaise with internal and external partners
- ITIL Foundation qualification (desirable but not essential)
- Proficiency in MS Outlook, Word, and Excel
- Commitment to high standards of customer care
- Strong organizational and prioritization skills
- Ownership and accountability for tasks
- Effective problem-solving abilities
- Hybrid Working (2 days a week in the office)
- Truly flexible working
- 25 days holiday to start, increasing by 1 day per year of service up to 30 days
- Recognition of CDL as a top employer
- Excellent training and development platform
- Opportunities for career progression
- Health and wellbeing programme
- Virtual activities, lunch and learns, coffee mornings and meetups
- Life and health assurance
- Electric Vehicle scheme
- Established recognition award system
- Parental benefits
- Diversity and Inclusion network
- Pension scheme
- Community projects and volunteer days
- Refer a friend bonus
- On-site free parking
- Open plan modern offices
- Quiet spaces are available
- Shuttle bus to and from the station
- Subsidised restaurant
- Games room and chill-out zone
- Annual Hackathon & Deep Racer events
- Social activities and events through the company group
- XtraCar wash, barber, yoga classes, boot camp, and massage services on site
- Cycle to work scheme
- Shower and dry rooms
Diversity and Inclusion: We’re on a journey to keep innovating, welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and are open to discussing flexibility requirements and workplace adjustments with all applicants.
Service Analyst in Manchester employer: CDL Software
Contact Detail:
CDL Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at CDL. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on ITIL practices and be ready to discuss how you've tackled challenges in previous roles. Show us your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service experience! We love candidates who can manage client expectations and deliver top-notch service. Share specific examples during your chats with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're genuinely interested in joining our team at CDL.
We think you need these skills to ace Service Analyst in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Analyst role. Highlight your experience with ITIL practices and any relevant problem-solving skills that align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves liaising with both internal and external clients, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Customer Focus: We value a strong commitment to customer service. In your application, share examples of how you've managed client expectations or improved customer satisfaction in previous roles.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to receive your details and get you into the process smoothly!
How to prepare for a job interview at CDL Software
✨Know Your ITIL Basics
Since the role involves supporting ITIL functions, brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles or how you would approach service management using these best practices.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous jobs. Think about specific situations where you identified issues and implemented solutions, especially in a customer service context.
✨Communicate Clearly and Confidently
As you'll be liaising with both internal and external clients, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Demonstrate Your Adaptability
The job requires quick adaptation to new technologies and processes. Share experiences where you've successfully adapted to change, highlighting your commitment to continuous improvement and learning.