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- Tasks: Lead client implementations and ensure top-notch consultancy services with CDL software.
- Company: Join a top employer known for innovation and a supportive culture.
- Benefits: Enjoy hybrid working, flexible hours, and up to 30 days holiday.
- Other info: Great opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact by optimising client processes and driving system enhancements.
- Qualifications: GCSE 'A' Level standard and experience in an insurance or customer-facing role.
The predicted salary is between 35000 - 50000 £ per year.
Identifies and delivers application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice. Works self-sufficiently and collaboratively to ensure team and departmental goals are achieved. Maintains product knowledge and skills. Assists with the development of team member’s skills in these areas, via sharing knowledge. Adopts a pro-active approach to the development of CDL applications in line with customer requirements.
Key Responsibilities
- Consultancy: Drives process reviews with clients to ensure best practice is used requiring advanced CDL application knowledge, promoting new facilities, software and services. Produces process review documentation including metrics. Maintains an awareness of the functionality available in competitor systems.
- New Business: Assists with prospect demonstrations.
- Ownership: Takes ownership of specific projects requiring advanced CDL application knowledge. Defines and designs the application configuration for the software solution in accordance with the scope/objectives agreed. Performs the implementation at client site including: business process development, workshops, deployment/go-live support, documentation and assisting training if required; ensuring the solution is delivered to scope and on time. Liaises with Technical Consultants and Project Managers to define the total solution and component application requirements. Advising customers on best practice regarding solution deployment. Ensures that services delivered are signed-off as completed to enable invoicing in accordance with agreed procedures. Participates in implementing all actions required to deploy an application; assists in ensuring that the application meets both technical and business needs. Completes Config documentation.
- Skills Development: Assist with the development of team knowledge by sharing CDL application and ancillary products functionality.
- System Development: Pro-actively seeks and promotes system enhancement requirements from new and existing clients. Reviews system developments to confirm user requirements satisfied. Collaborates with Product Owners and Development proposing enhancements and introduction of new technologies.
- Technical Knowledge: Maintains current knowledge of CDL core (i.e. Strata & Classic) and ancillary (e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry. Competence in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business.
- AI: Demonstrates an awareness of how AI-enabled tools and automation can be used to support client implementations, process optimisation and insight generation. Uses data analytics, reporting and emerging AI capabilities to identify improvements in client configuration, operational efficiency and delivery quality. Maintains a proactive interest in new technologies, including AI, and their potential application within insurance software and professional services.
Skills Knowledge and Expertise
- GCSE "A" Level standard
- PRINCE2 Foundation
- Proven and demonstrable ability in an insurance environment or proven and demonstrable experience in a CDL customer facing role including demonstrable understanding of the CDL application and product range
- Computer literate and a working knowledge of products such as Word, Excel & PowerPoint.
- Excellent presentation skills – oral and written.
Benefits
- Hybrid Working (2 Days a Week in the office - SK4 2HD)
- Truly flexible working
- 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days
- Top employer for 10th year running
- Excellent training and development platform
- Opportunities for career progression
- Health and Wellbeing programme
- Virtual activities, lunch and learns, coffee mornings and meetups
- Life and health assurance
- Electric Vehicle Scheme
- Established Recognition Award System
- Great Parental Benefits
- Diversity and Inclusion network
- Pension scheme
- Community projects and volunteer days
- Refer a friend bonus
Diversity and Inclusion
We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
Client Implementation Manager in Manchester employer: CDL Software
Contact Detail:
CDL Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Implementation Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CDL on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on CDL applications and best practices in client implementation. Show us you’re not just a candidate, but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating how your skills align with the role of Client Implementation Manager. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the CDL team.
We think you need these skills to ace Client Implementation Manager in Manchester
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with CDL applications and any relevant consultancy work. We want to see how you can bring your expertise to the table!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the Client Implementation Manager role. We love seeing candidates who take the time to connect their background with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CDL Software
✨Know Your CDL Applications
Make sure you brush up on your knowledge of CDL applications like Strata and Classic. Understanding their functionalities will help you demonstrate your expertise during the interview, especially when discussing how you can drive process reviews and implement solutions.
✨Showcase Your Consultancy Skills
Prepare to discuss your experience in providing consultancy services. Think of specific examples where you've driven process improvements or advised clients on best practices. This will show that you can take ownership of projects and deliver high-quality service.
✨Be Ready for Technical Questions
Expect questions about technical aspects of the role, such as system configurations and enhancements. Brush up on your knowledge of the insurance industry and be prepared to discuss how you would approach system development and client requirements.
✨Demonstrate Your Team Spirit
Since the role involves collaborating with team members and sharing knowledge, be ready to talk about how you've contributed to team development in the past. Highlight any experiences where you've assisted colleagues or led training sessions to showcase your collaborative nature.