Client Implementation Manager in Cheadle

Identifies and delivers application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice. Works self-sufficiently and collaboratively to ensure team and departmental goals are achieved. Maintains product knowledge and skills. Assists with the development of team member’s skills in these areas, via sharing knowledge. Adopts a pro-active approach to the development of CDL applications in line with customer requirements.

About CDL: CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

Position in CDL: Liaises at senior levels internally and externally. Reports to the Principal Client Implementation Manager.

Key Responsibilities

• Consultancy: Drives process reviews with clients to ensure best practice is used requiring advanced CDL application knowledge, promoting new facilities, software and services. Produces process review documentation including metrics. Maintains an awareness of the functionality available in competitor systems.
• New Business: Assists with prospect demonstrations.
• Ownership: Takes ownership of specific projects requiring advanced CDL application knowledge. Defines and designs the application configuration for the software solution in accordance with the scope/objectives agreed requiring advanced CDL application knowledge. Performs the implementation at client site including: business process development, workshops, deployment/go-live support, documentation and assisting training if required; ensuring the solution is delivered to scope and on time. Liaises with Technical Consultants and Project Managers to define the total solution and component application requirements. Advising customers on best practice regarding solution deployment. Ensures that services delivered are signed-off as completed to enable invoicing in accordance with agreed procedures. Participates in implementing all actions required to deploy an application; assists in ensuring that the application meets both technical and business needs. Completes Config documentation.
• Skills development: Assist with the development of team knowledge by sharing CDL application and ancillary products functionality.
• System development: Pro-actively seeks and promotes system enhancement requirements from new and existing clients. Reviews system developments to confirm user requirements satisfied. Collaborates with Product Owners and Development proposing enhancements and introduction of new technologies.
• Technical knowledge: Maintains current knowledge of CDL core (i.e. Strata & Classic) and ancillary (e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry. Competence in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business.
• Values: Exhibits and performs to Level 2 of CDL’s Values Framework.
• AI: Demonstrates an awareness of how AI-enabled tools and automation can be used to support client implementations, process optimisation and insight generation. Uses data analytics, reporting and emerging AI capabilities to identify improvements in client configuration, operational efficiency and delivery quality. Maintains a proactive interest in new technologies, including AI, and their potential application within insurance software and professional services.
• Skills Knowledge and Expertise: Proven and demonstrable ability in an insurance environment or proven and demonstrable experience in a CDL customer facing role including demonstrable understanding of the CDL application and product range. Computer literate and a working knowledge of products such as Word, Excel & PowerPoint. GCSE 'A' Level standard. PRINCE2 Foundation. Excellent presentation skills – oral and written.

Benefits

• Hybrid Working (2 Days a Week in the office - SK4 2HD).
• Truly flexible working.
• 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
• Top employer for 10th year running.
• Excellent training and development platform.
• Opportunities for career progression.
• Health and Wellbeing programme.
• Virtual activities, lunch and learns, coffee mornings and meetups.
• Life and health assurance.
• Electric Vehicle Scheme.
• Established Recognition Award System.
• Great Parental Benefits.
• Diversity and Inclusion network.
• Pension scheme.
• Community projects and volunteer days.
• Refer a friend bonus.

Campus Benefits

• On-site free parking.
• Open plan modern offices.
• Quiet Spaces are also available.
• Shuttle bus to and from the station.
• Subsidised restaurant.
• Games room and chill out zone.
• Annual Hackathon & Deep Racer Events.
• Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
• Car wash, barber, yoga classes, boot camp and massage services all on site.
• Cycle to work scheme.
• Shower and dry rooms.

Diversity and inclusion: We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.