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- Tasks: Lead client implementations and deliver top-notch consultancy services with innovative software solutions.
- Company: Join CDL, a leading software house in the UK insurance sector with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid working, 25+ days holiday, and excellent training opportunities.
- Other info: Be part of a diverse team with fun social events and great career progression opportunities.
- Why this job: Make a real impact by driving client success and enhancing your skills in a dynamic environment.
- Qualifications: Experience in insurance or customer-facing roles, with strong presentation and technical skills.
The predicted salary is between 35000 - 50000 £ per year.
Identifies and delivers application and service implementations, providing a high standard of professional consultancy service, in respect of CDL developed application software and best practice. Works self-sufficiently and collaboratively to ensure team and departmental goals are achieved. Maintains product knowledge and skills. Assists with the development of team member's skills in these areas, via sharing knowledge. Adopts a pro-active approach to the development of CDL applications in line with customer requirements.
CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.
We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.
Position in CDL liaises at senior levels internally and externally. Reports to the Principal Client Implementation Manager.
Key Responsibilities- Consultancy: Drives process reviews with clients to ensure best practice is used requiring advanced CDL application knowledge, promoting new facilities, software and services. Produces process review documentation including metrics. Maintains an awareness of the functionality available in competitor systems.
- New Business: Assists with prospect demonstrations.
- Ownership: Takes ownership of specific projects requiring advanced CDL application knowledge. Defines and designs the application configuration for the software solution in accordance with the scope/objectives agreed requiring advanced CDL application knowledge. Performs the implementation at client site including: business process development, workshops, deployment/go-live support, documentation and assisting training if required; ensuring the solution is delivered to scope and on time. Liaises with Technical Consultants and Project Managers to define the total solution and component application requirements. Advising customers on best practice regarding solution deployment. Ensures that services delivered are signed-off as completed to enable invoicing in accordance with agreed procedures. Participates in implementing all actions required to deploy an application; assists in ensuring that the application meets both technical and business needs. Completes Config documentation.
- Skills development: Assist with the development of team knowledge by sharing CDL application and ancillary products functionality.
- System development: Pro-actively seeks and promotes system enhancement requirements from new and existing clients. Reviews system developments to confirm user requirements satisfied. Collaborates with Product Owners and Development proposing enhancements and introduction of new technologies.
- Technical knowledge: Maintains current knowledge of CDL core (i.e. Strata & Classic) and ancillary (e.g. RTP, MIAMI, BI, Enrichment) products and the insurance industry. Competence in specifying, implementing and configuring Strata to enable an assigned client to successfully run their business.
- Values: Exhibits and performs to Level 2 of CDL's Values Framework.
- AI: Demonstrates an awareness of how AI-enabled tools and automation can be used to support client implementations, process optimisation and insight generation. Uses data analytics, reporting and emerging AI capabilities to identify improvements in client configuration, operational efficiency and delivery quality. Maintains a proactive interest in new technologies, including AI, and their potential application within insurance software and professional services.
- Proven and demonstrable ability in an insurance environment or proven and demonstrable experience in a CDL customer facing role including demonstrable understanding of the CDL application and product range.
- Computer literate and a working knowledge of products such as Word, Excel & PowerPoint.
- GCSE 'A' Level standard.
- PRINCE2 Foundation.
- Excellent presentation skills – oral and written.
- The salary for the role of Client Implementation Manager pays up to £50,000 p.a. Your growth and advancement within CDL are only limited by your own ambition and effort.
- Hybrid Working (2 Days a Week in the office - SK4 2HD).
- Truly flexible working.
- 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
- Top employer for 10th year running.
- Excellent training and development platform.
- Opportunities for career progression.
- Health and Wellbeing programme.
- Virtual activities, lunch and learns, coffee mornings and meetups.
- Life and health assurance.
- Electric Vehicle Scheme.
- Established Recognition Award System.
- Great Parental Benefits.
- Diversity and Inclusion network.
- Pension scheme.
- Community projects and volunteer days.
- Refer a friend bonus.
- On-site free parking.
- Open plan modern offices.
- Quiet Spaces are also available.
- Shuttle bus to and from the station.
- Subsidised restaurant.
- Games room and chill out zone.
- Annual Hackathon & Deep Racer Events.
- Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
- Car wash, barber, yoga classes, boot camp and massage services all on site.
- Cycle to work scheme.
- Shower and dry rooms.
CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.
Client Implementation Manager in Cheadle Hulme employer: CDL Group
Contact Detail:
CDL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Implementation Manager in Cheadle Hulme
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching CDL and its products. Understand their software and how it fits into the insurance sector. This will show your genuine interest and help you stand out during the interview process.
✨Tip Number 3
Practice your presentation skills! As a Client Implementation Manager, you'll need to communicate effectively. Run through common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Client Implementation Manager in Cheadle Hulme
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Implementation Manager role. Highlight your experience with CDL applications and consultancy services, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the responsibilities mentioned in the job description. We love seeing how you've tackled challenges in previous roles.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re a collaborative team, so showing us your communication style can help us see if you’d fit right in with our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently. Plus, it shows you're keen on joining us!
How to prepare for a job interview at CDL Group
✨Know Your CDL Applications
Make sure you brush up on your knowledge of CDL's core applications like Strata and Classic. Understanding their functionalities will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Consultancy Skills
Prepare to discuss your experience with process reviews and how you've driven best practices in previous roles. Be ready to share specific examples where you've successfully implemented solutions that met client needs.
✨Be Proactive About Learning
Highlight your enthusiasm for continuous learning, especially regarding new technologies and AI tools. Discuss how you've kept up with industry trends and how you can apply this knowledge to enhance client implementations.
✨Practice Your Presentation Skills
Since excellent presentation skills are crucial for this role, practice explaining complex concepts clearly and concisely. You might even want to prepare a mock demonstration of a CDL application to showcase your ability to communicate effectively.