Learning and Development Apprenticeship - Darlington

Learning and Development Apprenticeship – Darlington

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In 2020, CDER Group launched their pioneering ethical and effective approach to collection and enforcement, centred on our belief that everyone has a right to be treated fairly, regardless of their situation. We continue to lead the way, balancing sensitive treatment for customers in vulnerable situations with intelligence-led operations that optimise collections from those who are able to pay.

• Possibility of a full time role after the completion of the apprenticeship

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.

This apprenticeship offers a fantastic opportunity to begin your career in Learning & Development within one of the UKs leading professional services groups.

• You will gain valuable, hands‑on experience across all areas of the L&D function – including training coordination, learning systems administration, course evaluation, and digital learning. With full support from the Group Training Manager and wider L&D team, you’ll have access to ongoing mentoring, development plans, and opportunities to progress into roles such as:
• Learning & Development Coordinator
• Learning & Development Specialist
• Systems or E-Learning Administrator
• Learning & Development Business Partner

At CDER Group, we are passionate about developing our people and investing in future talent – this apprenticeship is just the first step in building your long-term career with us.

Your Role Will Include

• Answer and direct phone calls and L&D queries.
• Manage the shared L&D inbox, ensuring professional and timely responses.
• Support training coordination – booking sessions, sending calendar invites, and maintaining attendance records.
• Manage training enrolments and completion records on the Learning Management System (LMS).
• Assist with uploading content, creating reports, and maintaining data accuracy within the LMS.
• Support the issue of certificates and post-course feedback collection.
• Maintain digital filing systems and training logs.
• Provide general administrative support to the L&D team.

Benefits Include

• Gym membership contribution: up to £20 per month.
• Company pension.
• 24/7 employee assistance programme.
• Company sick pay.
• Referral programme.
• Discounts and savings on our bespoke staff rewards platform.
• Casual dress.
• Free onsite parking (excluding City of London).
• Cycle to work scheme.
• 25 days holiday, rising to 28.
• Regular subsidised social events.
• Voluntary service opportunities to a charity of your choice up to two days per year.
• Long service awards.
• Enhanced family leave.
• Working hours that are flexible.
• Extra holiday days available to buy, up to five days per year.
• Death in Service Benefit.
• Unlimited refreshments, regular mouth-watering treats and healthy snacks each week.
• On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship Level 3 Qualification.

Monday – Friday, 09:00 – 17:00

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