At a Glance
- Tasks: Support vulnerable customers and assist in the daily operations of the Welfare department.
- Company: Join CDER Group, the UK's largest technical debt collections company with a compassionate approach.
- Benefits: Enjoy gym contributions, flexible hours, 25 days holiday, and regular social events.
- Other info: Casual dress, free snacks, and opportunities for voluntary service.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office.
The predicted salary is between 24479 - 26000 £ per year.
Position: Welfare Assistant
Department: Welfare
Location: Bolton
Salary: £24,479 – £26,000
Reporting to: Welfare Supervisor
Hours: Full Time – 35 hours per week, Monday to Friday
Contract: Permanent
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
This role is based in Bolton and reports to the Welfare Supervisor. This role is responsible for assisting the Welfare Supervisor in the day to day running of the Welfare department. Your usual point of contact will be the Welfare Supervisor who is responsible for the majority of your workload.
What’s in it for you:
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Death in Service Benefit
- Unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities:
- Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
- Assist in the case management of vulnerable customers
- Handle welfare related incoming and outgoing calls
- Assist in affordability assessments for potentially vulnerable and vulnerable customers
- Assist in the monitoring and managing of customers referred to external debt advice agencies
- Any other ad hoc tasks that may be required
Personal Qualities And Skills:
- Excellent verbal and written communication skills
- Excellent typing skills
- Self-motivated with the ability to work under pressure and in difficult situations
- An eye for detail and the ability to spot trends
- Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel
Ready to Join Us? Apply now and start your journey with CDER Group, where you can make a real difference while growing your career. CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills. If you require any assistance or accommodation due to a disability, please contact the HR department.
Welfare Assistant in Bolton employer: CDER Group
CDER Group is an exceptional employer located in Bolton, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on employee well-being, we provide numerous benefits including gym membership contributions, flexible working hours, and opportunities for personal growth through voluntary service and long service awards. Join us to make a meaningful impact while enjoying a vibrant workplace culture that values diversity and fosters career development.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Assistant in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the welfare sector or those who work at CDER Group. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for welfare roles. Think about how your skills match the job description and be ready to share examples of your experience.
✨Tip Number 3
Show your passion for helping others during the interview. Talk about why you want to work in welfare and how you can contribute to the compassionate approach at CDER Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our amazing team.
We think you need these skills to ace Welfare Assistant in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Welfare Assistant role. Highlight your relevant experience and skills that match the job description, especially your communication skills and attention to detail.
Show Your Passion:Let us know why you’re excited about working in welfare support. Share any personal experiences or motivations that drive you to help vulnerable customers, as this will resonate with our values at CDER Group.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CDER Group
✨Know the Company Inside Out
Before your interview, take some time to research CDER Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Welfare Assistant, excellent verbal and written communication skills are crucial. Prepare examples from your past experiences where you successfully communicated with vulnerable customers or handled difficult situations. This will demonstrate your ability to thrive in this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations related to welfare assistance. Think about potential challenges you might face and how you would approach them. Practising these scenarios can give you the confidence to respond effectively.
✨Highlight Your Attention to Detail
In this role, an eye for detail is essential. Be prepared to discuss instances where your attention to detail made a difference in your work. Whether it’s managing case files or spotting trends, showcasing this skill will set you apart from other candidates.
