At a Glance
- Tasks: Support clients through calls and emails, ensuring their needs are met efficiently.
- Company: Join CDER Group, the UK's largest technical debt collections company.
- Benefits: Enjoy gym contributions, hybrid working, and 25 days holiday plus more!
- Other info: Inclusive workplace celebrating diversity with excellent career growth opportunities.
- Why this job: Make a real difference while growing your career in a supportive environment.
- Qualifications: GCSEs in English & Maths and strong IT skills required.
The predicted salary is between 24479 - 24479 £ per year.
Position: Client Liaison and Support Officer
Department: Client Services
Location: Bolton Office
Salary: From £24,479.00 per year
Reporting to: Client Support Team Manager
Hours: 35 hours over 5 days / Monday – Friday
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
Client Support Officers provide a vital role for CDER group in supporting the Client Team Manager and Client Account Managers in ensuring the delivery of a first-rate service to our clients. The Client Support Officer will provide day to day support to our clients through telephone and email contact and undertake various administrative duties to support our clients’ needs and requests. Based in Bolton, the role demands exceptional communication skills and attention to detail ensuring that our clients demands are met and carried out in an accurate and efficient manner.
Benefits
- Gym membership contribution: up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral program
- Discounts and savings available on our bespoke staff rewards platform
- Casual dress
- Free onsite parking (excluding City of London)
- Loans for travel
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Hybrid working
- Extra holiday days available to buy, up to five days per year
- Unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- Provide telephone, email and web-access support to our clients ensuring client requests are recorded and cases updated accordingly or escalated and monitored for timely resolution
- Review and distribute weekly and monthly performance reports to clients
- Facilitate the production of ad-hoc client reports, special requests and statistical information
- Monitor the timely dispatch of client remittances
- Ensure invoice and remittance queries are responded to correctly and without delay
- Identify client web requirements and provide training as required
- Support the Client Managers in the provision of information and reports required for performance review meetings
- Ensure compliance with legal and regulatory requirements
- Ensure refund requests and complaints via the client are processed within the agreed timescales
- Manage client concerns and compliments and elevate these to the Client Managers
- Complete case sample auditing for all contracts and upon client request and escalation of any failure points to the relevant Client Manager
- Maintain excellent communication lines across departments to ensure client specifications and contract conditions are understood and adhered to
Personal Qualities, Experience and Skills
- Good level of education including GCSEs in English & Maths
- IT literate, expert in Microsoft Office Packages including Excel
- Excellent verbal and written communication skills
- Ability to work independently and or as part of the team
Ready to Join Us? Apply now and start your journey with CDER Group, where you can make a real difference while growing your career. CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills. If you require any assistance or accommodation due to a disability, please contact the HR department.
Client Liaison and Support Officer in Bolton employer: CDER Group
At CDER Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in our Bolton office. With a strong focus on employee growth, we provide numerous benefits including gym membership contributions, a comprehensive pension scheme, and opportunities for voluntary service, ensuring that our team members feel valued and empowered to make a meaningful impact in their roles. Join us to be part of a compassionate team dedicated to helping clients while enjoying a range of perks and a positive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Liaison and Support Officer in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CDER Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CDER Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Liaison and Support Officer in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CDER Group:Your cover letter is your chance to shine! Tell us why you want to work at CDER Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CDER Group!
How to prepare for a job interview at CDER Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
