At a Glance
- Tasks: Monitor and maintain the Edge collection platform, responding to system alerts and performance issues.
- Company: Join CDER Group, the UK's largest technical debt collections company with a supportive culture.
- Benefits: Enjoy gym contributions, flexible hours, 25+ days holiday, and regular social events.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact while developing your IT skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English, customer service skills, and some IT support experience required.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 35 hours over 5 days / Monday – Friday
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
This role supports the business and a subsidiary part of the CDER Group whilst also supporting the wider ITAS team. This role reports into the Edge Support Manager and provides technical 1st line maintenance of the Edge collection platform responding to alerts and system performance issues. This role does not cover user ITAS requests (such as incidents, problems, change requests and user support) which is covered by our ITAS team, or general IT support (such as hardware requests and maintenance) which is covered separately by our IT department. Edge is our in-house collection platform which handles all aspects of the debt case workflow.
The Systems Monitoring Analyst will proactively monitor Edge performance responding quickly and effectively to Edge system alerts, maintain ongoing daily system health checks and carry out ongoing daily tasks such as auto integration batch uploads, UK Search contact detail imports and outbound letter validation. These will be reported and logged through our ticketing system, Jira, and the candidate will work alongside local and remote technical staff to ensure that every alert receives a timely and quality service.
What’s in it for you?
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
1st Line Technical Maintenance, System Performance and Monitoring
The Edge platform has its own Validators which check regularly for data integrity issues, broken schedulers and other issues which can affect the flow of cases running through the system. These alert when something has been found. The support role requires you to react to the relevant validator alert, investigate and analyse the issue and resolve it as well as determining long term solutions to fix the problem at source with a goal of reducing the number of system validators in play. Other system alerts are raised for system issues such as broken workflows or crashed events. The support role requires you to deal with the alerts as they happen and resolve the issues as well as determining long term solutions to fix the problem at source. Edge has a large number of System Schedulers which handle a large number of processes such as launching events, processing case workflows, processing payments, producing and transferring files via Integrations with 3rd parties, producing reports and much more. The team monitors these schedulers daily and responds to issues where the scheduler may have failed or been delayed by some other process. Fix, remove or minimise issues by optimising the way in which the business uses Edge. Learn from incidents and take action to prevent them from happening again. Identify, document and mitigate risks. Ensure the correct and timely functioning of all Edge processes. Create and monitor system dashboards ensuring business processes are working as expected, identifying bottlenecks, inefficiencies or capacity issues.
Other Duties
The team may be required from time to time to report on system alerts that have occurred. This may be required outside of business hours in the event of critical system incidents. You will be required to support and facilitate auditing and reporting of issues raised and work carried out.
Personal qualities, experience and skills
- Good level of education including GCSEs in Maths and English at grade C or above
- College or University education in IT, Software Development or similar.
- Customer service skills demonstrating empathy and patience.
- Analytical skills.
- Organisational skills.
- Good SQL writing skills for data retrieval and report creation.
- At least 1 year’s previous experience providing 1st or 2nd line support.
- Experience of configuring and implementing new processes.
- Reliable
- Inquisitive/Enquiring mindset
- Ability to look at broader implications or opportunities.
- Flexibility to work outside hours where required to meet deadlines.
Ready to Join Us? Apply now and start your journey with CDER Group, where you can make a real difference while growing your career. CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills. If you require any assistance or accommodation due to a disability, please contact the HR department. Please contact us if you need help or more information.
System Monitoring Analyst employer: CDER Group Ltd
At CDER Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values fairness and compassion. Our employees enjoy a range of benefits including a gym membership contribution, flexible working hours, and opportunities for personal growth through regular training and volunteering. Located in a vibrant area, we foster a collaborative environment where every team member can thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land System Monitoring Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CDER Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges CDER Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to CDER Group Ltd
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We think you need these skills to ace System Monitoring Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CDER Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CDER Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CDER Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
