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- Tasks: Provide second line technical support and manage complex IT tickets.
- Company: Leading debt collection company in Tees Valley with a focus on innovation.
- Benefits: Gym contributions, flexible hours, and career development opportunities.
- Other info: Opportunity to mentor junior staff and grow your career.
- Why this job: Join a fast-paced environment and make a real impact in IT support.
- Qualifications: Excellent Microsoft 365 skills and ITSM experience required.
The predicted salary is between 36000 - 60000 £ per year.
A leading debt collection company in Tees Valley is seeking a skilled IT Support Engineer to provide second line technical support. You'll mentor junior staff and manage complex tickets while ensuring top-notch service. The role requires excellent Microsoft 365 skills and ITSM experience.
Enjoy benefits like gym contributions, flexible hours, and career development opportunities. If you're passionate about IT in a fast-paced environment, apply today!
Senior IT Support Engineer - Escalations & Projects Lead employer: CDER Group Ltd
Contact Detail:
CDER Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer - Escalations & Projects Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in debt collection or similar industries. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your Microsoft 365 expertise and ITSM experience. Real-life examples of how you've tackled complex tickets will make you stand out.
✨Tip Number 3
Don’t just apply – engage! When you submit your application through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for scenario-based questions that test your problem-solving skills. Think about past experiences where you’ve mentored junior staff or managed escalations, and be ready to share those stories.
We think you need these skills to ace Senior IT Support Engineer - Escalations & Projects Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and ITSM. We want to see how your skills match the role, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Mentoring Skills: Since this role involves mentoring junior staff, share any experiences you have in guiding others. We appreciate candidates who can foster growth and collaboration within the team!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at CDER Group Ltd
✨Know Your Tech Inside Out
Make sure you're well-versed in Microsoft 365 and ITSM tools. Brush up on common issues and solutions, as you'll likely be asked to troubleshoot scenarios during the interview. Being able to demonstrate your technical knowledge will show that you're ready for the second line support role.
✨Showcase Your Mentoring Skills
Since you'll be mentoring junior staff, prepare examples of how you've successfully guided others in the past. Think about specific situations where you helped someone overcome a challenge or improve their skills. This will highlight your leadership potential and ability to foster a collaborative environment.
✨Prepare for Complex Ticket Scenarios
Expect questions about how you would handle complex tickets. Practice articulating your thought process for resolving tricky issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help you convey your problem-solving skills effectively.
✨Emphasise Your Passion for IT
Let your enthusiasm for IT shine through! Share what excites you about working in a fast-paced environment and how you stay updated with industry trends. This will resonate with the company’s culture and show that you're genuinely interested in contributing to their success.