At a Glance
- Tasks: Design and deliver engaging training solutions to enhance skills across the Group.
- Company: Join CDER Group, a leader in compassionate debt recovery and employee development.
- Benefits: Enjoy gym contributions, flexible hours, 25+ days holiday, and regular social events.
- Other info: Hybrid working model and opportunities for professional growth in a supportive environment.
- Why this job: Make a real impact by creating modern learning experiences that empower others.
- Qualifications: Experience in training design and delivery, with strong facilitation skills.
The predicted salary is between 40000 - 40000 £ per year.
Position: Learning and Development Specialist (Design & Delivery)
Department: Learning and Development
Location: Darlington
Salary: In the region of £40,000
Reporting to: Group Learning and Development Manager
Hours: 35 hours, Monday to Friday (Hybrid – 2 days from home after successful probation)
Travel: Required to work and travel across Group site offices as needed
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
We’re looking for a Learning and Development Specialist (Design & Delivery) to join our expanding team and play a key role in creating and delivering high-quality learning experiences across the Group. This role is focused on the end-to-end design, development, and delivery of training, ensuring our people have the skills, knowledge, and behaviours needed to perform effectively in their roles. You’ll design and deliver training across key areas including contact centre operations, induction and onboarding, management development, and practical and behavioural skills. You’ll create engaging, modern learning solutions using blended approaches, digital platforms, and AI tools to maximise learner engagement and impact.
What’s in it for you?
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- Design and develop high-quality, engaging learning solutions using blended learning approaches (classroom, virtual, and digital).
- Deliver impactful training sessions across the Group, both face-to-face and virtually.
- Lead the design and delivery of key programmes including induction, onboarding, management development, and operational training.
- Create digital learning content using tools such as Articulate, EasyGenerator, and AI-supported platforms.
- Ensure all training is aligned to business processes, systems, and required skill levels across roles.
- Evaluate the effectiveness of learning through feedback, assessment, and performance data.
- Continuously improve training content and delivery methods based on insights and evolving business needs.
- Support the development of consistent training standards and materials across the Group.
- Champion engaging, practical, and learner-focused training approaches.
About You
You’ll be a confident and creative L&D professional with strong experience in training design and delivery within an operational environment. You’ll be passionate about creating engaging learning experiences and bringing content to life through high-quality facilitation. You will have:
- Proven experience in designing, developing, and delivering training programmes.
- Strong understanding of the full learning cycle (design, delivery, and evaluation).
- Excellent facilitation and presentation skills (both classroom and virtual).
- Experience creating digital and blended learning solutions.
- Working knowledge of e-learning authoring tools such as Articulate, EasyGenerator, or similar.
- Ability to translate complex processes into clear, engaging training content.
- A proactive approach to improving learning and driving consistency across training.
- A learning and development qualification such as CIPD (desirable).
Ready to Join Us? Apply now and start your journey with CDER Group, where you can make a real difference while growing your career. CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills. If you require any assistance or accommodation due to a disability, please contact the HR department.
Learning and Development Specialist (Design & Delivery) employer: CDER Group Ltd
At CDER Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Learning and Development Specialist in Darlington, you'll benefit from a competitive salary, flexible working arrangements, and a range of perks including gym membership contributions, generous holiday allowances, and opportunities for community service. Join us to make a meaningful impact while advancing your career in a dynamic environment that values creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Learning and Development Specialist (Design & Delivery)
✨Tip Number 1
Network like a pro! Reach out to current employees at CDER Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to learning and development. Think about how you can showcase your experience in designing engaging training solutions that align with business needs.
✨Tip Number 3
Show off your creativity! Bring examples of your previous work, like training materials or digital content you've created. This will help demonstrate your skills and passion for engaging learning experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Learning and Development Specialist (Design & Delivery)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Learning and Development Specialist role. Highlight your experience in designing and delivering training programmes, and show us how your skills align with our needs.
Showcase Your Creativity:We love innovative ideas! When you describe your previous projects, focus on how you’ve used blended learning approaches or digital tools to create engaging training solutions. Let your creativity shine through!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your experience and achievements, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CDER Group Ltd
✨Know Your Learning Tools
Familiarise yourself with e-learning authoring tools like Articulate and EasyGenerator. Be ready to discuss how you've used these tools in your previous roles to create engaging training content.
✨Showcase Your Facilitation Skills
Prepare to demonstrate your facilitation and presentation skills. You might be asked to conduct a mini-training session during the interview, so think about how you can make it interactive and engaging.
✨Understand the Learning Cycle
Brush up on the full learning cycle: design, delivery, and evaluation. Be prepared to share examples of how you've evaluated training effectiveness and made improvements based on feedback.
✨Align with Company Values
Research CDER Group's approach to fairness and client support. Think about how your values align with theirs and be ready to discuss how you can contribute to their mission of treating clients and employees fairly.
