At a Glance
- Tasks: Provide technical support for the Edge platform and resolve user inquiries efficiently.
- Company: Join CDER Group, the UK's largest technical debt collections company with a compassionate approach.
- Benefits: Enjoy gym contributions, flexible hours, 25 days holiday, and regular social events.
- Other info: Inclusive workplace celebrating diversity with excellent career growth opportunities.
- Why this job: Make a real difference by helping clients recover money while developing your IT skills.
- Qualifications: GCSEs in Maths and English, IT education, and customer service experience required.
The predicted salary is between 20000 - 25000 £ per year.
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Department: IT Application Support
Location: Darlington & Bolton office
Reporting to: Edge Support Manager
Hours: Full Time – 35 hours per week Monday to Friday
Introduction
This role supports the business and a subsidiary part of the CDER Group whilst also supporting the wider IT team. This role reports into the Edge Support Manager and provides technical support of the Edge collection platform to end users as well as responding to incidents, alerts, and system performance issues. The Application Support Technician will respond quickly and effectively to support requests from users, clients, and partners. These will be reported and logged through our ticketing system, Jira, and the candidate will work alongside local and remote technical staff to ensure that every inquiry receives a timely and quality service.
Benefits
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- Provide technical support for basic/common requests relating to the Edge platform.
- Provide technical support handling more complex tasks that require more technical knowhow, deeper analysis, and possible changes to system configurations.
- Investigate and provide analysis of issues for escalation to our external 3rd line developer support where required.
- Record all conversations and findings on a ticket within the Jira service desk platform.
- Raise configuration change or development requests to relevant teams.
- Respond to problem tickets effectively, diagnose the cause of the issue, remediation action required, capture lessons learned and provide solutions for monitoring and mitigating recurrence.
- Respond to incident tickets effectively, diagnose the cause of the issue, remediation action required, capture lessons learned and provide solutions for monitoring and mitigating recurrence.
- Assist in providing training to end users.
- Effective triage and root cause analysis to determine the most appropriate corrective action when issues with Edge processing are identified.
- The correct and timely application of corrective actions & remediation to fix issues with Edge processing.
- React to the relevant validator alert, investigate and analyse the issue and resolve it as well as determining long term solutions to fix the problem at source.
- Deal with alerts as they happen and resolve the issues as well as determining long term solutions to fix the problem at source.
- Fix, remove or minimise issues by optimising the way in which the business uses Edge.
- Identify, document, and mitigate risks.
- Ensure the correct and timely functioning of all Edge processes.
- Create and monitor system dashboards ensuring business processes are working as expected, identifying bottlenecks, inefficiencies, or capacity issues.
Personal qualities and skills
- Good level of education including GCSEs in Maths and English at grade C or above is essential.
- College or University education in IT, Software Development or similar.
- IT literate, proficient in Microsoft Office Packages.
- Customer service skills demonstrating empathy and patience.
- Analytical skills.
- Competent in writing technical documentation.
- Good SQL writing skills for data retrieval and report creation.
- At least 2 years previous experience providing technical support.
- Experience of configuring and implementing new processes.
- Capacity to work effectively whilst remaining calm under pressure.
Ready to Join Us?
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills. If you require any assistance or accommodation due to a disability, please contact the HR department.
Application Support Technician in Bolton employer: CDER Group Ltd
CDER Group is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Darlington & Bolton. With benefits like gym membership contributions, flexible working hours, and opportunities for community service, we foster a collaborative environment where every team member can thrive while making a meaningful impact in the debt recovery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Technician in Bolton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CDER Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CDER Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CDER Group Ltd!
✨Direct Apply to CDER Group Ltd
Let's not forget to apply directly through the CDER Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Technician in Bolton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CDER Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CDER Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CDER Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
