At a Glance
- Tasks: Become the go-to expert for our dialler and contact centre platforms, driving innovation and efficiency.
- Company: Join CDER Group, the UK's largest technical debt collections company with a compassionate approach.
- Benefits: Enjoy gym contributions, flexible hours, 25-28 days holiday, and regular social events.
- Other info: Unlimited refreshments, healthy snacks, and opportunities for community service.
- Why this job: Make a real impact with AI and automation while growing your career in a dynamic environment.
- Qualifications: Experience with dialler systems, strong analytical skills, and a passion for tech and innovation.
The predicted salary is between 35000 - 40000 £ per year.
Salary: Up to £40,000 (dependent on experience)
Reporting to: Group Head of IT
Responsible for: Acting as the subject matter expert (SME) for CDER Group’s dialler and customer contact centre platforms.
Hours: 35 hours over 5 days / Monday – Friday shifts between 07:00 to 18:00
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC and DVLA.
Introduction
The AI Technician will act as the subject matter expert (SME) for CDER Group’s dialler and customer contact centre platforms, driving efficiency, automation, and innovation across all group companies (CDER, Rundles, Advantis, CES). The role focuses on designing, building, and optimising outbound/inbound campaigns, maintaining platform performance, and supporting integrations between key systems such as Edge and Orca.
What’s in it for you?
- Gym membership contribution: we will give you up to £20 per month towards your gym membership
- Company pension
- 24/7 employee assistance programme
- Company sick pay
- Referral programme
- Discounts and savings available on our bespoke staff rewards platform
- Free onsite parking (excluding City of London)
- Cycle to work scheme
- 25 days holiday, rising to 28
- Regular subsidised social events
- Voluntary service opportunities to a charity of your choice – up to two days per year
- Long service awards
- Enhanced family leave
- Working hours that are flexible
- Extra holiday days available to buy, up to five days per year
- Unlimited refreshments, regular mouth-watering treats and healthy snacks each week
Responsibilities
- Own and develop expertise in dialler and contact centre platforms across the group.
- Configure and optimise dialler strategies (predictive, progressive, preview).
- Build, test and manage inbound and outbound campaigns, including segmentation and pacing whilst introducing AI bots.
- Monitor performance and deliver continuous improvements based on KPI analysis.
- Support and enhance integration between Edge/Orca and dialler systems.
- Troubleshoot system, dialler and data flow issues, working with vendors where needed.
- Implement AI and automation opportunities to improve customer and operational outcomes.
- Ensure regulatory compliance (FCA, GDPR, Ofcom) across all dialler activities.
- Collaborate with Contact Centre’s across the CDER Group.
- Collaborate with Digital Transformation team.
- Onsite and Remote support and occasional travel to other sites to provide contact centre support.
Key outcomes / KPIs
- Improved dialer efficiency and agent productivity.
- Reduced downtime and operational disruption.
- Successful adoption of AI-driven enhancements.
- Take part in occasional out-of-hours maintenance to complete tasks that cannot be completed within normal office hours.
- Any other ad hoc tasks that may be required that commensurate with the level of the post.
Personal qualities, experience and skills
- Good knowledge in administration of Microsoft o365
- Good knowledge of dialler platforms
- Experience with contact centre platforms or dialler systems.
- Strong understanding of campaign management and dialler strategies.
- Experience supporting system integrations (APIs, data feeds, or middleware).
- Strong analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience of working and exceeding SLA based targets.
- Technical Proficiency, a strong understanding of IT systems fundamental.
- Capacity to work effectively whilst remaining calm under pressure.
- Confident Team Player.
- Take pride in presentation of work and self.
- ITIL accreditation.
- Scripting knowledge.
- Knowledge of Jira ITSM.
- Advanced Microsoft admin skills.
- Experience with Edge, Orca or similar platforms.
- Exposure to AI or automation in contact centre environments.
- SQL or data analysis skills.
- Knowledge of financial services or debt collection environments.
Ready to Join Us? Apply now and start your journey with CDER Group, where you can make a real difference while growing your career. CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills. If you require any assistance or accommodation due to a disability, please contact the HR department.
AI Technician employer: CDER Group Ltd
At CDER Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and employee well-being. With competitive benefits such as gym membership contributions, flexible working hours, and opportunities for professional growth, our team members are empowered to thrive both personally and professionally. Located in a dynamic environment, we foster innovation and collaboration, making it an ideal place for those looking to make a meaningful impact in the field of AI and customer contact solutions.
StudySmarter Expert Advice🤫
We think this is how you could land AI Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CDER Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CDER Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CDER Group Ltd!
✨Direct Apply to CDER Group Ltd
Let's not forget to apply directly through the CDER Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AI Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CDER Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CDER Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CDER Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
