At a Glance
- Tasks: Support customers by diagnosing faults and enhancing plant efficiency.
- Company: Join a leading company dedicated to operational excellence.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Dynamic role with a focus on collaboration and customer care.
- Why this job: Make a real difference in customer satisfaction and operational success.
- Qualifications: Technical knowledge in electrical and mechanical systems is essential.
The predicted salary is between 40000 - 50000 £ per year.
Reporting to the Head of Operations and working closely with the rest of the Custom Care team, the Custom Care Technical Support Engineer will be pivotal with developing optimal service delivery and operational platforms for the region. The Support Engineer will strive for all customers to be a Customer for Life with CDE, by ensuring CustomCare is committed to delivering operational excellence for all customer requirements.
About this role:
- Physical site presence will be required to support RSEs, CRMs, Customers and the wider CDE team (proactively and reactively).
- Diagnose plant faults both electrical and mechanical and liaise with HQ based technical expertise to resolve on site.
- Conduct Customer site audits and technical recommendations.
- Ensure Warranty claims are dealt with in accordance with the warranty process and ownership is taken to conclude the process with due diligence.
- Conduct optimization reviews of customer sites and provide recommendations to enhance plant efficiency and increase throughput.
- Collaborate internally with Custom Care key stakeholders to ensure all customer requirements are met, such as parts, service and out of scope project solutions.
- Act as the point of escalation for customers within the region, ensuring complaints or urgent requests for assistance are dealt with in a prompt and professional manner.
- Provide customer feedback to internal colleagues and stakeholders. Feedback is to be open, honest and constructive with the aim of providing sufficient detail for driving improvement or for praise.
- Understand and communicate any capital Sales opportunities to the BD/CRM team.
- Always ensure full compliance with our H.
Technical Support Engineer Europe TLNT1_NI in Belfast employer: CDE Ireland Limited
As a Technical Support Engineer at CDE, you will be part of a dynamic team dedicated to delivering exceptional service and operational excellence across Europe. Our collaborative work culture fosters innovation and personal growth, providing ample opportunities for professional development while ensuring a supportive environment where every employee's contribution is valued. Located in a vibrant region, we offer unique advantages such as access to cutting-edge technology and a commitment to sustainability, making us an employer of choice for those seeking meaningful and rewarding careers.
