At a Glance
- Tasks: Engage with customers, manage spare parts enquiries, and ensure timely order fulfilment.
- Company: Join CDE, a leader in sustainable wet processing solutions.
- Benefits: Competitive salary, dynamic team culture, and opportunities for personal growth.
- Other info: Fun, collaborative environment with a focus on innovation and teamwork.
- Why this job: Make a real impact by helping customers maximise their resources sustainably.
- Qualifications: Experience in customer support and parts management is a plus.
The predicted salary is between 36000 - 60000 € per year.
Location: CDE Global Cookstown
To own the process and to be responsible for engaging with customers, fully understand the details of enquiries, provide professional knowledge of spare parts requirements, quotations and turnkey order fulfilment through to invoice. Put the customer first. Make it easy to work with CDE. Maximise Customer’s Uptime and Throughput by having a sense of urgency.
About The Role
- Customer Support & Aftermarket Excellence
- Provide professional after-sales guidance and expert parts knowledge to recommend the best solutions for customers.
- Respond to customer enquiries with urgency, ensuring all details are accurately captured in CRM systems.
- Prepare accurate, timely quotations and support the achievement of spares sales targets.
- Process confirmed orders in line with internal standards and procedures.
- Upsell CustomCare services where relevant to enhance customer value.
- Operational Ownership & Process Control
- Monitor and follow up fabricated item progress with Design and Production teams to ensure on-time delivery.
- Ensure all chargeable elements (parts, carriage, labour, subsistence) are fully and accurately invoiced.
- Maintain live, accurate customer data and ensure all customer queries are tracked through to closure.
- Support regional CustomCare teams with daily operational queries.
- Review open orders with Parts Co-ordinator.
- Stock, Inventory & Demand Management
- Manage CustomCare stock across global regions, ensuring appropriate levels are maintained to maximise uptime.
- Oversee demand reporting to ensure stock is utilised effectively and not tied to inactive project allocations.
- Review inventory transaction history to ensure correct usage of CC stock.
- Commercial, Pricing & Inter-Company Activities
- Create new sales parts across all sites as required.
- Manage pricing lists, including exchange rates, price increases, and system nodes, ensuring accuracy for all regions.
- Complete inter-company orders for Inc, AUS, and EUR where applicable.
- Business Growth & Account Development
- Convert inactive accounts into active customers through proactive follow-up via phone and email.
- Review historical buying behaviour and understand current supplier relationships.
- Identify what is required to win back business and increase qualified opportunities within CustomCare.
- Leadership, Training & Regional Support
- Train and support new team members to ensure strong onboarding and continuous capability development.
- Provide in-country support visits to international regions when required.
About The Company
WE ARE CDE. ENGINEERED FOR YOU. We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy. We help our customers maximise their natural resources in the most sustainable way possible – with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers’ needs precisely, operating in challenging environments from the Arctic to the Equator. Wet processing is our sole focus – our experience and expertise is unmatched in this field. Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our “Customer for Life” mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.
Company Culture
We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors. OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME. To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally. We are renowned for our energy and can do attitude…. and at times seemingly delivering the impossible. We also know that all the will in the world won’t take us anywhere unless we work together. And we like to have fun together - life’s too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think. We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.
Required Criteria
Desired Criteria
Closing Date: Friday 27th February, 2026
Contract Type: fulltime
Salary: Based on Experience
Senior Regional Parts Executive in Cookstown employer: CDE Group
CDE Global is an exceptional employer located in Cookstown, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while contributing to meaningful projects that promote sustainability. With a strong focus on customer satisfaction and teamwork, CDE fosters an environment where every team member can thrive and make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Regional Parts Executive in Cookstown
✨Tip Number 1
Get to know the company inside out! Research CDE Global, their values, and their approach to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Regional Parts Executive. Highlight your customer support skills and any relevant parts knowledge to make a strong impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at CDE and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Senior Regional Parts Executive in Cookstown
Some tips for your application 🫡
Show Us Your Customer Focus:In your application, make sure to highlight your experience in customer support and how you've put customers first in previous roles. We want to see that you understand the importance of engaging with customers and providing them with the best solutions.
Be Detail-Oriented:Since this role involves managing enquiries and quotations, it's crucial to demonstrate your attention to detail. Mention any systems or processes you've used to ensure accuracy in your work, especially when it comes to invoicing and order fulfilment.
Highlight Your Team Spirit:We love a good team player! Share examples of how you've collaborated with others to achieve common goals. Whether it's working with design teams or supporting new members, show us how you contribute to a positive team environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you're keen on joining the CDE family!
How to prepare for a job interview at CDE Group
✨Know Your Parts Inside Out
Make sure you have a solid understanding of spare parts and their applications. Familiarise yourself with common customer enquiries and be ready to discuss how you can provide expert guidance on the best solutions for their needs.
✨Show Your Customer-Centric Approach
During the interview, emphasise your commitment to putting the customer first. Share examples of how you've maximised customer uptime in previous roles and how you handle urgent enquiries with professionalism and efficiency.
✨Demonstrate Your Process Ownership
Be prepared to talk about your experience in managing processes from order fulfilment to invoicing. Highlight any systems you've used to track customer data and ensure accuracy, as this aligns with the operational ownership CDE values.
✨Highlight Your Team Spirit
CDE values collaboration, so share instances where you've worked effectively within a team. Discuss how you've trained or supported colleagues, as well as how you contribute to a positive work environment while achieving business goals.
