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- Tasks: Provide expert parts knowledge and support customer enquiries with urgency.
- Company: CDE Global, a leader in customer support and aftermarket excellence.
- Benefits: Competitive salary based on experience and opportunities for growth.
- Other info: Full-time role with training and development opportunities.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer support and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: CDE Global Cookstown
About The Role
- Customer Support & Aftermarket Excellence: Provide professional after-sales guidance and expert parts knowledge to recommend the best solutions for customers. Respond to customer enquiries with urgency, ensuring all details are accurately captured in CRM systems. Prepare accurate, timely quotations and support the achievement of spares sales targets. Process confirmed orders in line with internal standards and procedures. Upsell CustomCare services where relevant to enhance customer value.
- Operational Ownership & Process Control: Monitor and follow up fabricated item progress with Design and Production teams to ensure on‑time delivery. Ensure all chargeable elements (parts, carriage, labour, subsistence) are fully and accurately invoiced. Maintain live, accurate customer data and ensure all customer queries are tracked through to closure. Support regional CustomCare teams with daily operational queries. Review open orders with Parts Co‑ordinator.
- Stock, Inventory & Demand Management: Manage CustomCare stock across global regions, ensuring appropriate levels are maintained to maximise uptime. Oversee demand reporting to ensure stock is utilised effectively and not tied to inactive project allocations. Review inventory transaction history to ensure correct usage of CC stock.
- Commercial, Pricing & Inter‑Company Activities: Create new sales parts across all sites as required. Manage pricing lists, including exchange rates, price increases, and system nodes, ensuring accuracy for all regions. Complete inter‑company orders for Inc, AUS, and EUR where applicable.
- Business Growth & Account Development: Convert inactive accounts into active customers through proactive follow‑up via phone and email. Review historical buying behaviour and understand current supplier relationships. Identify what is required to win back business and increase qualified opportunities within CustomCare.
- Leadership, Training & Regional Support: Train and support new team members to ensure strong onboarding and continuous capability development. Provide in‑country support visits to international regions when required.
Closing Date: Friday 8th May 2026
Contract Type: fulltime
Salary: Based on Experience
Senior Parts Co - Ordinator in Cookstown employer: CDE Group
Contact Detail:
CDE Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Parts Co - Ordinator in Cookstown
✨Tip Number 1
Network like a pro! Reach out to current employees at CDE Global or similar companies on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and parts management. We should also think of examples from our past experiences that showcase our skills in these areas.
✨Tip Number 3
Showcase our passion for after-sales excellence! During interviews, let’s highlight how we’ve gone above and beyond for customers in the past. It’s all about demonstrating that we care about customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what CDE Global is looking for.
We think you need these skills to ace Senior Parts Co - Ordinator in Cookstown
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your parts knowledge and customer support experience in your application. We want to see how you can provide that professional after-sales guidance that makes a difference!
Be Detail-Oriented: When filling out your application, pay close attention to detail. Accurately capturing information is key, just like we do in our CRM systems. It shows us you’re serious about the role!
Demonstrate Your Proactivity: We love candidates who take initiative! Share examples of how you've converted inactive accounts into active customers or followed up on leads. This will show us your drive for business growth.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CDE Group
✨Know Your Parts Inside Out
Make sure you brush up on your parts knowledge before the interview. Understand the products and services offered by the company, especially those related to after-sales support. Being able to discuss specific parts and how they can benefit customers will show that you're serious about the role.
✨Master the CRM Systems
Familiarise yourself with common CRM systems used in customer support roles. If you know which system the company uses, try to get a basic understanding of it. Highlighting your ability to accurately capture customer details and manage enquiries will set you apart from other candidates.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries in the past. Be ready to discuss how you prioritise urgency and accuracy in your responses. This will demonstrate your commitment to customer satisfaction and your ability to thrive in a fast-paced environment.
✨Discuss Inventory Management Experience
If you have experience managing stock or inventory, be sure to bring it up during the interview. Talk about how you've ensured appropriate stock levels and maximised uptime in previous roles. This will show that you understand the importance of effective demand management in the position.