At a Glance
- Tasks: Build strong relationships with customers and ensure their satisfaction with our services.
- Company: Join a dynamic team at CDE, focused on customer care and innovation.
- Benefits: Enjoy competitive pay, career growth, and the chance to make a real impact.
- Other info: Opportunity to work closely with a supportive team and develop your career.
- Why this job: Be the key contact for customers and help them thrive with tailored solutions.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the regional CustomCare Manager and working closely with the rest of the CustomCare team, the Customer Relationship Manager (CRM) will be pivotal in developing the optimal working relationship with every customer associated with their territory. In return, the CRM will strive for all customers to be a Customer for Life with CDE, by ensuring CustomCare is committed to delivering the best lead time, quality and value for all customer requirements.
Responsibilities
- Act as the Single Point of Contact (SPOC) for multiple customers (as defined within the CRM territory) and to be the go-to person both internally and externally, acting as the conduit between CDE and our customers.
- 50%-75% Physical site presence will be required.
- The CRM will be responsible for creating their own schedules, ensuring all customers receive the number of desired visits during each period. Adherence to the schedule will be monitored and discussed throughout the year with the regional CustomCare Manager and Head of CustomCare.
- Own the customer satisfaction score for their territory.
- The CRM will be responsible for creating and driving an action plan post any customer surveys, with the aim of improving the overall score where required.
- It will be the responsibility of the CRM to re-engage with CDE customers that are deemed inactive. Where necessary an action plan will be created and implemented to get the customer(s) active again with CDE.
- Likewise, it will also be the responsibility of the CRM to maintain all active customers.
- Regular, prompt and constant internal/external communication to ensure all stakeholders are informed of progress, any issues and ensure all parties are aware of their requirements.
- Collaborate internally with the regional CustomCare Manager and CustomCare functional managers to ensure all customer requirements are met, such as parts, service and out of scope project solutions.
- Provide customer feedback to internal colleagues and stakeholders. Feedback is to be open, honest and constructive with the aim of providing sufficient detail for driving improvement or for praise.
- The CRM will be the eyes and ears on the ground, being exposed to a wide range of intel, so it's essential this is fed back internally.
- Will be the most knowledgeable person within CDE with regards to understanding their customer's business model, material throughput, plant, equipment and overall operations.
- Naturally listens for and understands any Capital Sales opportunities, where the CRM communicates these to the Business Development team.
- Responsible for the On-Boarding process of new customers/projects into the defined territory, which will include the management of IFS milestones and the offering of a tailored service plan.
- The CRM will follow up with any enquiries within their territory that may not be directly related to CDE's core business but may lead to a commercial opportunity.
Customer Relationship Manager - Mainland UK in Slough employer: CDE Global
CDE is an exceptional employer that prioritises employee development and fosters a collaborative work culture, making it an ideal place for Customer Relationship Managers in Mainland UK. With a strong commitment to customer satisfaction and a focus on creating long-lasting relationships, employees are empowered to take ownership of their roles while benefiting from ongoing training and support. The company also offers flexible working arrangements and encourages innovation, ensuring that every team member can thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager - Mainland UK in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CDE Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CDE Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Manager - Mainland UK in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CDE Global:Your cover letter is your chance to shine! Tell us why you want to work at CDE Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CDE Global!
How to prepare for a job interview at CDE Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
