At a Glance
- Tasks: Manage and grow customer relationships while delivering top-notch support.
- Company: Join a dynamic team focused on customer satisfaction and continuous improvement.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for personal growth.
- Other info: Flexible scheduling and a chance to work closely with diverse clients.
- Why this job: Make a real difference by enhancing customer experiences and driving business success.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 38250 - 46750 £ per year.
The Customer Relationship Executive is responsible for managing and growing customer relationships, delivering proactive aftercare support, and identifying opportunities that add value for both the customer and the business.
About this role Always ensure full compliance with CDEs and our customers' health & safety requirements within the region, ensuring you and those you work alongside get 'Home Safe Every Day'.
Ensure alignment with CDE's values and compliance with our continuous improvement culture - 'Do It Right'.
Act as the Single Point of Contact (SPOC) for multiple customers (as defined within the CRE territory), preferred partners, and to be the go-to person both internally and externally, acting as the conduit between CDE and our customers. 50%-75% physical site presence will be required.
The CRE will be responsible for creating their own schedules, in line with the regional Custom Care strategy, ensuring all customers receive the number of desired visits during each period.
Adherence to the schedule will be monitored and discussed throughout the year with the regional team.
Own the customer satisfaction score for their territory.
The CRE will be responsible for creating and driving an action plan post any customer surveys, with the aim of improving the overall score where required.
It will be the responsibility of the CRE to re-engage with CDE customers who are deemed inactive.
Where necessary, an action plan will be created and implemented to get the customer(s) active again with CDE.
Likewise, it will also be the responsibility of the CRE to maintain all active customers.
Communication will be key!
Regular, prompt and constant internal/external communication to ensure all stakeholders are informed of progress, any issues and ensure all parties are aware of their requirements.
Collaborate internally with the Custom Care functional managers to ensure all customer requirements are met, such as parts, service and out-of-scope project solutions.
Provide customer feedback to internal colleagues and stakeholders.
Feedback is to be open, honest and constructive with the aim of providing sufficient detail for driving improvement or for praise.
The CRE will be the eyes and ears on the ground, being exposed to a wide range of intel, so it's essential that this is fed back internally.
Develop a deep understanding of each customer's business, including their operations, equipment, throughput, and operating environment, to provide informed and value-adding support Naturally listens for and understands any Capital Sales opportunities, where the CRE communicates these to the Business Development team.
Responsible for the On-Boarding process of new customers/projects into the defined territory, which will include the management of IFS milestones and the offering of a tailored service plan.
Manage regular, clear, and proactive communication with customers and internal stakeholders, keeping all parties informed of progress, issues, and required actions The CRE will proactively seek new leads and follow up with any enquires within their territory that may not be directly related to CDE's core business but may lead to a commercial opportunity.
Fully embrace the use of CDE's enterprise resource planning system, and ensure all requirements are actioned promptly.
Ensure accurate and timely use of CRM / ERP systems, maintaining up-to-date customer records, actions, milestones, and communications To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
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Customer Relationship Executive in Paisley employer: CDE Global
CDE is an exceptional employer that champions innovation and sustainability in the engineering sector, particularly in waste recycling and natural processing. With a strong commitment to employee growth, we offer a collaborative work culture where your contributions directly impact our mission of creating a better world, one ton at a time. Located in Northern Ireland, our headquarters provide a dynamic environment that fosters creativity and teamwork, making it an ideal place for passionate individuals looking to make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive in Paisley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CDE Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CDE Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Executive in Paisley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CDE Global:Your cover letter is your chance to shine! Tell us why you want to work at CDE Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CDE Global!
How to prepare for a job interview at CDE Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
