At a Glance
- Tasks: Manage and grow customer relationships while delivering top-notch support.
- Company: Join a dynamic team focused on customer satisfaction and continuous improvement.
- Benefits: Enjoy flexible scheduling, competitive pay, and opportunities for personal growth.
- Other info: Work in a vibrant environment with plenty of chances to advance your career.
- Why this job: Be the go-to person for customers and make a real impact in their experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 38250 - 46750 £ per year.
The Customer Relationship Executive is responsible for managing and growing customer relationships, delivering proactive aftercare support, and identifying opportunities that add value for both the customer and the business.
About this role Always ensure full compliance with CDEs and our customers' health & safety requirements within the region, ensuring you and those you work alongside get 'Home Safe Every Day'.
Ensure alignment with CDE's values and compliance with our continuous improvement culture - 'Do It Right'.
Act as the Single Point of Contact (SPOC) for multiple customers (as defined within the CRE territory), preferred partners, and to be the go-to person both internally and externally, acting as the conduit between CDE and our customers. 50%-75% physical site presence will be required.
The CRE will be responsible for creating their own schedules, in line with the regional Custom Care strategy, ensuring all customers receive the number of desired visits during each period.
Adherence to the schedule will be monitored and discussed throughout the year with the regional team.
Own the customer satisfaction score for their territory.
The CRE will be responsible for creating and driving an action plan post any customer surveys, with the aim of improving the overall score where required.
It will be the responsibility of the CRE to re-engage with CDE customers who are deemed inactive.
Where necessary, an action plan will be created and implemented to get the customer(s) active again with CDE.
Likewise, it will also be the responsibility of the CRE to maintain all active customers.
Communication will be key!
Regular, prompt and constant internal/external communication to ensure all stakeholders are informed of progress, any issues and ensure all parties are aware of their requirements.
Collaborate internally with the Custom Care functional managers to ensure all customer requirements are met, such as parts, service and out-of-scope project solutions.
Provide customer feedback to internal colleagues and stakeholders.
Feedback is to be open, honest and constructive with the aim of providing sufficient detail for driving improvement or for praise.
The CRE will be the eyes and ears on the ground, being exposed to a wide range of intel, so it's essential that this is fed back internally.
Develop a deep understanding of each customer's business, including their operations, equipment, throughput, and operating environment, to provide informed and value-adding support Naturally listens for and understands any Capital Sales opportunities, where the CRE communicates these to the Business Development team.
Responsible for the On-Boarding process of new customers/projects into the defined territory, which will include the management of IFS milestones and the offering of a tailored service plan.
Manage regular, clear, and proactive communication with customers and internal stakeholders, keeping all parties informed of progress, issues, and required actions The CRE will proactively seek new leads and follow up with any enquires within their territory that may not be directly related to CDE's core business but may lead to a commercial opportunity.
Fully embrace the use of CDE's enterprise resource planning system, and ensure all requirements are actioned promptly.
Ensure accurate and timely use of CRM / ERP systems, maintaining up-to-date customer records, actions, milestones, and communications To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
TPBN1_NI
Customer Relationship Executive employer: CDE Global
CDE is an exceptional employer that champions innovation and sustainability in the engineering sector, particularly in waste recycling and natural processing. With a strong commitment to employee growth, we offer a collaborative work culture where your contributions directly impact our mission of creating a better world, one ton at a time. Located in Northern Ireland, our headquarters provide a dynamic environment that fosters creativity and teamwork, making it an ideal place for passionate individuals looking to make a meaningful difference.
