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For Companies At a Glance
- Tasks: Join our team to prepare and serve delicious meals in a vibrant café environment.
- Company: Be part of SCL, supporting the NHS with top-notch catering services.
- Benefits: Enjoy flexible hours, pension contributions, and holiday allowances.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a difference by providing quality food and excellent customer service.
- Qualifications: Previous catering experience and Level 2 Food Hygiene Certificate required.
We are looking for for a Retail Catering Assistant Services who will play a pivotal role in driving the success ofretail catering services within Synchronicity Care Limited(SCL) , at the University Hospital North Durham.This positionis integral to delivering seamless operations, enhancing customer satisfaction,The succesful candiate will be part of aNHS England Catering Exemplar site andwill be part of the team that providesthe catering service to the external retail outlet on site serving drinks,snacks and composite meals.The successful applicant will have :
Previous cateringexperience in a fast paced environment
Sound knowledge offood hygiene regulations
Demonstrate a can doattitude
Excellent communication and customer care skills
Main duties of the job
We are seeking an a customer-focused Retail Catering Assistant primarily assisting in the service ofbeverages and food items in all retail cateringoutlets at Univeristy Hospital of North Durham.
To be able to dismantle and reassemble equipment beingcleanedCarrying out cleaning duties in accordance with DepartmentalSpecifications and Cleaning Policy
Disposing of food waste and refuse safely and hygienically
Assist in the cleaning of all containers, crockery, andcutlery used in the service to Staff, and Visitors
To operate a EPOS tilland re-stock areas
To log food and fridge temperatures in line withdepartmental policy.
About us
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
- Access to a pension scheme – National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
- Night Shift Working Allowances (where appropriate)
- Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an \’as and when\’ basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only
Job responsibilities
To support and assist the Head of Retail and RetailSupervisor in the provision of a highly professional catering service withinthe retail units at University Hospital North Durham and to ensure that high quality standards aremet at all times
To follow the policies and procedures laid down by theretail services in the day to day operational management of retail and toensure a high quality and cost effective service
To ensure that food safety regulations are adhered to atall times.
Provide and maintain a highly customer focused restaurantfacility.
Ensure that communication channels are maintained betweenappropriate staff / visitor / patient groups with regard to patient feeding.
Work in a safe manner so that no other persons are put atrisk whilst completing the required duties.
Initially deal with any complaints / comments regarding theservice in a courteous manner from Trust staff or patients.
Developing staff preferences, promotingflexible working arrangements, and encourage change of working practicefollowing major life changing events.
Person Specification
Qualifications
- A good standard of literacy and numeracy (E)
- Health and Safety
Experience
- Catering Experience
Special Requirements
- Ability to work shifts and weekends and have flexibility to needs of the service(E)
- Health and safety(D)
Special Skills & Knowledge
- Natural & enthusiastic staff member(E)
- Ability to follow clear instructions and feedback to senior staff (E) Committed to quality customer care/delivering excellent customer service.(E)
- Effective interpersonal skills (E)
- Able to work with minimal supervision following set procedures. (E) Flexible approach to work and adaptable to change(E) Good manual dexterity, physical fitness(E) Good timekeeping(E)
- Basic numeracy(E)
- Knowledge of food safety and allergen regulations (E)
- Basic keyboard skills (D)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Retail Catering Assistant employer: CDDFT Charity
Contact Detail:
CDDFT Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Catering Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SCL and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous catering experience aligns with the role and be ready to share specific examples.
✨Tip Number 3
Dress the part! Even though it’s a catering role, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch!
We think you need these skills to ace Retail Catering Assistant
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous catering or barista experience you have. We want to see how your skills can contribute to our team, so don’t hold back on sharing relevant examples!
Keep It Professional: Even though we’re all about being friendly and approachable, your application should still maintain a professional tone. Use clear language and make sure to proofread for any typos or errors before hitting send.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention specific skills like food hygiene knowledge and customer care that match our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at CDDFT Charity
✨Know Your Food Hygiene Regulations
Brush up on your knowledge of food hygiene regulations before the interview. Be ready to discuss how you ensure safety and hygiene in a catering environment, as this is crucial for the role.
✨Show Off Your Customer Care Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight any experiences where you dealt with complaints or feedback, as this will demonstrate your ability to maintain professionalism under pressure.
✨Demonstrate Teamwork and Initiative
Think of instances where you've worked effectively as part of a team or taken the initiative to solve a problem. This role requires flexibility and collaboration, so showcasing these skills will set you apart.
✨Practice Your Barista Skills
If you have barista training, be prepared to talk about it! If not, consider familiarising yourself with common coffee shop practices. Showing enthusiasm for learning new skills can impress the interviewers.