At a Glance
- Tasks: Support cancer services by providing administrative assistance and engaging with patients.
- Company: Join the County Durham & Darlington NHS Foundation Trust, a caring and supportive environment.
- Benefits: Gain valuable experience in healthcare while making a difference in patients' lives.
- Other info: Flexible working hours and opportunities for personal growth in a vital sector.
- Why this job: Be part of a passionate team dedicated to improving cancer care and support.
- Qualifications: GCSEs in English and Maths, plus relevant experience in administration and customer care.
The predicted salary is between 28800 - 43200 € per year.
County Durham & Darlington NHS Foundation Trust
Personalised Care Support Officer
The closing date is 01 January 2026
We have an exciting opportunity to recruit a band 3 Personalised Care Support Officer to join our small and friendly team within Cancer Services. This exciting role will work across County Durham and Darlington and will support the teams that deliver cancer information, education and personalised care and support to people affected by cancer.
You will have a flexible and positive outlook and will require good interpersonal and communicationskills. You will underpin the development of personalised care in cancer through the provision of administrative support across our team.
As a team we are passionate about keeping the patient at the centre of all we do and would welcome and support you to join us in the delivery of our team objectives.
For any queries regarding this post please contact: Susan Remillard, Macmillan Information Services Facilitator, susan.remillard@nhs.net
Main duties of the job
The post-holder will provide a range of functions to support the Macmillan Personalised Care, Cancer Education and Macmillan Information and Support teams including data audit, data reporting, minute taking, delivering cancer awareness activities and providing information and support to people visiting the Macmillan Information and Support Centres. Some specific tasks may include maintenance of the intranet site, coordination and production of a regular newsletter, planning and organising education and other events, and gathering patient experience feedback.
Job responsibilities
You will work as part of the wider Cancer Services team to support the delivery of safe, compassionate and joined-up care. You will have some direct patient contact and your role will make a valuable contribution to improving the experience of people living with cancer.
Person Specification
Special Skills & Knowledge
- Ability to take accurate notes and summarise actions appropriately at meetings.
- Ability to work effectively with a low level of direct supervision.
- Ability to work effectively as a member of several teams.
- Awareness of the need for confidentiality at all times.
- Ability to work to specific deadlines. Ability to identify problems and work with the team to solve and take appropriate action.
- Ability to take accurate notes and summarise actions appropriately at meetings.
- Ability to work effectively with a low level of direct supervision.
- Ability to work effectively as a member of several teams.
- Awareness of the need for confidentiality at all times.
- Ability to work to specific deadlines. Ability to identify problems and work with the team to solve and take appropriate action.
- Ability to communicate and work with a wide range of health care staff and patients.
- Ability to follow policy and procedure guidance and able to identify where change may be required.
- Knowledge of appropriate legislation with regards to sharing patient and staff data and protecting confidentiality.
- Awareness of the Cancer agenda. Ability to contribute to the improvement of patient pathways.
Qualifications
- GCSE English and Mathematics grades A-C or equivalent.
- NVQ 3 or equivalent experience
- Application Form & Interview
Experience
- Administrative / secretarial experience. Customer/patient care experience. Experience of organising and prioritising own workload.
- Computer literacy experience of using a wide variety of systems including Microsoft packages.
- Experience of working in the NHS. Awareness of cancer pathways and treatments.
- Experience using medical databases/systems.
Special Requirement
- Ability to input data for significant periods of time using a VDU. Ability to concentrate on tasks whilst managing frequent interruptions. Ability to cope with exposure to details regarding patients that may be distressing. Ability and willingness to travel across trust sites as required. Professional appearance and demeanour. Positive attitude towards change. Flexible and adaptable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
County Durham & Darlington NHS Foundation Trust
Personalised Care Support Officer employer: CDDFT Charity
At County Durham & Darlington NHS Foundation Trust, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment for our Personalised Care Support Officers. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values teamwork and compassion, ensuring that you play a vital role in enhancing the lives of those affected by cancer across our diverse community. Join us in making a meaningful impact while enjoying the benefits of working within a dedicated team at the heart of healthcare in County Durham and Darlington.
StudySmarter Expert Advice🤫
We think this is how you could land Personalised Care Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the NHS or cancer care sectors on LinkedIn. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the County Durham & Darlington NHS Foundation Trust and their cancer services. Show us you’re passionate about personalised care and how you can contribute.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on those interpersonal skills and how you’d handle real-life scenarios in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Personalised Care Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Personalised Care Support Officer. We want to see how you can contribute to our team and support those affected by cancer.
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and healthcare staff, it's crucial to demonstrate your strong interpersonal skills. Use examples from your past experiences to show how you've effectively communicated in similar situations.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly.
Apply Through Our Website:We encourage you to submit your application through our official website. This ensures that your application is received directly by our team and helps us process it more efficiently. Plus, it’s super easy!
How to prepare for a job interview at CDDFT Charity
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Personalised Care Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like data reporting and patient interaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
Since this role requires good communication and interpersonal skills, think of examples from your past experiences where you've successfully interacted with patients or team members. Be ready to discuss how you can contribute to a compassionate and supportive environment for those affected by cancer.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive situations. Prepare scenarios where you had to maintain confidentiality or manage difficult conversations. This will show your understanding of the importance of patient care and confidentiality in the healthcare setting.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewers. Inquire about the team's approach to personalised care or how they measure success in their roles. This not only shows your interest but also helps you gauge if the team is the right fit for you.
