At a Glance
- Tasks: Manage patient waiting lists and coordinate surgery schedules in a dynamic healthcare environment.
- Company: Join the County Durham & Darlington NHS Foundation Trust, dedicated to patient care.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Other info: Welcoming diverse applicants, with a focus on inclusivity and representation.
- Why this job: Make a real difference in patients' lives while developing valuable administrative skills.
- Qualifications: 5 GCSEs or equivalent experience in administration or customer service required.
The predicted salary is between 25760 - 27476 £ per year.
An exciting opportunity has arisen within our Waiting List Team. Working 37.5 hours per week as part of our waiting list team, you will be responsible for the adding of patients to elective inpatient waiting list, arranging Pre-Assessment appointments and theatre scheduling within the Trust's agreed timescale.
You will be educated to 5 GCSE Level or NVQ Level 2 in Business & Administration or Customer Service or have relevant experience within a busy office environment. Previous NHS experience and knowledge of Patient Administration Systems would be advantageous but is not essential. The ability to work under pressure both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to achieve this. Excellent customer service skills are essential for this role.
The successful candidate will be based at University Hospital of North Durham and may be required to work at other sites within the Trust, if necessary. This post includes the ability to hybrid work (office and home working).
Main duties of the job:
- You will be responsible for the day to day management of all patients listed for elective surgery. This includes making pre-assessment appointments, organising interpreters, arranging surgery dates, taking into account booking rules, urgent/routine ratios and working with clinical staff to achieve patient satisfaction.
- You also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department.
- Enquiries should be dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided by the Waiting List Team and to ensure the Trust is portrayed in a positive manner.
About us:
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Job responsibilities:
- Adding patients to the waiting list in accordance to local and NHS policies and procedures.
- Manage a number of elective waiting lists within specialities operating Trust Wide ensuring efficient and effective use of theatre sessions.
- Proactively manage patients referred for elective surgery. You must exercise initiative, judgement and knowledge whilst following policies and procedures to book patients for pre-assessment and their surgery.
- Working in a demanding office environment dealing with complex and sensitive information on a daily basis.
- Overcoming barriers on a daily basis in supporting patients that may not easily understand verbal communication due to cultural or language differences, physical or mental special needs.
- To use tact and persuasion to negotiate convenient surgery dates.
- Book interpreters for patients attending who require a language interpreter or British Sign Language interpreter.
- Schedule patients for surgery into the Trust theatre system. A good knowledge of medical terminology would be of benefit.
Person Specification:
Qualifications:
- Good standard of Education with 5 C grade GCSEs (including English Language and Maths) OR equivalent experience NVQ in Level 2 Business Administration or Customer Service.
Special Skills and Knowledge:
- Experience of Microsoft packages.
- Experience of dealing with tight deadlines and targets and the ability to work on own initiative, make informed decisions and communicate these to a team leader/manager where necessary.
- Highly organised and have the ability to prioritise own workload.
- Understanding of NHS performance targets.
- NHS Medical terminology.
Experience:
- Relevant experience within an administrative role.
- Experience of working with the general public or customer service experience.
- Previous NHS experience i.e. Reception, Waiting List or other Administration posts.
Salary: £25,760 to £27,476 a year pro rata, per annum.
Waiting List Officer in North East employer: CDDFT Charity
The County Durham & Darlington NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With opportunities for hybrid working and a commitment to diversity, the Trust fosters an inclusive environment where staff can thrive while making a meaningful impact on patient care in the community. Join us at the University Hospital of North Durham, where your contributions will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Waiting List Officer in North East
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CDDFT Charity.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CDDFT Charity.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CDDFT Charity, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Waiting List Officer in North East
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CDDFT Charity.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CDDFT Charity.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CDDFT Charity. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CDDFT Charity. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CDDFT Charity
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CDDFT Charity’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
