At a Glance
- Tasks: Support patient safety and manage complaints within a dynamic clinical governance team.
- Company: County Durham & Darlington NHS Foundation Trust, committed to quality healthcare.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a diverse team and help improve healthcare standards across multiple sites.
- Why this job: Make a real difference in patient care and safety while working with dedicated professionals.
- Qualifications: Degree or equivalent, with experience in complaints management and NHS settings.
The predicted salary is between 32073 - 34592 £ per year.
This is an exciting opportunity to work with the surgical care group clinical governance team. The successful candidate must have experience in complaints management, patient safety, and coordinating the timely completion of complaint/incident responses. A keen interest in patient safety and experience is essential. The candidate will be organised, digitally literate, professional, and have sound IG skills. The role is office based covering standard business hours; onsite presence is essential to support the delivery of service.
Responsibilities
- Use IT efficiently to support the ADN with core care group meetings, live trackers and databases.
- Be office based but maintain a visible presence amongst clinical staff to build trusted working relationships.
- Work independently or within a team and meet time‑frames.
- Apply sound knowledge of the complaints process, incident reporting system and risk register.
- Communicate with stakeholders, including written reports and direct conversations with clinical staff and service users.
- Work in partnership with a second facilitator and an admin support colleague, overseen by the associate director of nursing, Monday to Friday during business hours.
- Maintain high standards of patient safety, risk management and support continuous improvement.
Qualifications
- Degree or equivalent.
- Maths and English GCSE or equivalent.
- Duty of Candour training.
- Complaints training.
Experience
- Complaints handling.
- Recent NHS experience.
- Customer service skills.
- Audit experience.
- Quality improvement.
- Supervisory experience.
- Project management.
Special Skills & Knowledge
- Knowledge of PSIRP (swarm huddles / after action reviews).
- Information governance awareness.
- Empathy and professional challenge.
- Organisation and ability to deliver to deadlines.
- Solid understanding of CQC/National Quality frameworks.
- Report writing.
Special Requirements
- Able to travel between 3 main sites.
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required.
Salary
£32,073 to £34,592 a year (AFC Band 5 per annum pro rata).
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as these groups are currently under‑represented.
Clinical Governance Facilitator in North East employer: CDDFT Charity
At County Durham & Darlington NHS Foundation Trust, we pride ourselves on being an exceptional employer that values patient safety and staff development. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth within the healthcare sector. With a commitment to diversity and inclusion, we welcome applicants from all backgrounds, ensuring a rewarding and meaningful career in a dynamic environment dedicated to improving patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Governance Facilitator in North East
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CDDFT Charity.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CDDFT Charity.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CDDFT Charity, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Governance Facilitator in North East
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CDDFT Charity.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CDDFT Charity.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CDDFT Charity. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CDDFT Charity. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CDDFT Charity
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CDDFT Charity’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
