At a Glance
- Tasks: Lead and develop retail catering services, ensuring high-quality customer experiences.
- Company: Join a dynamic team at University Hospital of North Durham.
- Benefits: Enjoy competitive pay, pension contributions, and flexible working hours.
- Other info: Opportunity for career growth in a supportive and inclusive environment.
- Why this job: Make a real impact on patient and staff experiences while driving commercial success.
- Qualifications: Experience in retail or catering management with strong leadership skills.
The predicted salary is between 37000 - 44000 £ per year.
We are seeking an experienced and forward-thinking Catering Retail Manager to lead and develop retail catering services at University Hospital of North Durham.
This is an exciting opportunity for a dynamic leaderto enhance our retail offer, delivering high-quality, customer-focused serviceswhile driving commercial performance and maintaining the highest standards offood safety and compliance.
As Catering Retail Manager, you will provide strategic andoperational leadership across retail outlets, ensuring an excellent experiencefor patients, staff and visitors.
You will lead service development, identifyopportunities to increase sales, improve efficiency and enhance customersatisfaction while ensuring compliance with all food safety and Health &Safety standards.
The successful candidate will have provenexperience managing retail or catering operations, with a strong track recordin commercial performance, financial management and people leadership.
Highlyorganised and commercially focused, you will combine strategic thinking with ahands-on approach to delivering high-quality, cost-effective services.
Aboveall, you will be an inspiring leader with a passion for delivering
Main duties of the job
As Catering Retail Manager, you will lead the day-to-dayoperation and continuous development of retail catering services , ensuring thedelivery of high-quality, customer-focused services for patients, staff andvisitors.
You will be responsible for driving commercial performance, maximising income, controlling costs and ensuring retail outlets operateefficiently and profitably.
You will lead, motivate and develop a largemultidisciplinary team, creating a positive, inclusive culture that supportshigh performance and excellent customer service.
Working closely with clinicaland corporate colleagues, you will identify opportunities to improve the retailoffer, introduce new initiatives and respond to customer feedback to enhancethe overall experience.
You will ensure compliance with food safety, Health & Safety and all relevant legislation, maintaining high standards ofquality, hygiene and governance.
You will oversee stock management, purchasing, financial reporting and operational performance, using data to inform decisionsand drive continuous improvement.
The role requires a proactive, visible leaderwho can balance strategic planning with hands-on operation
About us
Our organisation is a subsidiary of an NHS organisation and is currently awaiting UK Visas and Immigration (UKVI) approval to be added under our parent organisation's Sponsor Licence.
Until that approval has been granted, we are not authorised to issue Certificates of Sponsorship or sponsor applicants.
This is a legal and regulatory requirement, and we cannot proceed with sponsorship until UKVI has completed the approval process.
We regret any inconvenience this causes.
Our decision is based solely on our current regulatory position and is not related to your suitability for the role or any personal characteristic.
SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
- Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
- Night Shift Working Allowances (where appropriate)
- Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only
Job responsibilities
As Catering Retail Manager, you will provide strategic andoperational leadership for the retailcatering services, ensuring high-quality, customer-focused outlets that meetthe needs of patients, staff and visitors.
You will lead the development of theretail offer, driving commercial growth, service innovation and continuousimprovement while supporting SCL strategic objectives and sustainabilityambitions.
You will oversee the day-to-day management of retailcatering outlets, ensuring services are delivered safely, efficiently andwithin budget.
You will be responsible for financial performance, stockmanagement, procurement, merchandising, workforce planning and the effectiveuse of resources to maximise income and deliver value for money withoutcompromising quality or customer experience.
As a visible and inclusive leader, you will motivate, develop and support your teams, fostering a culture of excellent customerservice, accountability and continuous improvement.
You will build strongrelationships with internal and external stakeholders and ensure compliancewith food safety, Health and Safety, infection prevention and Trust policiesthrough effective governance, risk management and audit processes.
Using performance data, customer feedback andmarket trends, you will identify opportunities to improve services, introducenew initiatives, increase efficiency and reduce waste, ensuring retail cateringremains responsive, sustainable and commercially successful.
Person Specification
- Special Requirements
- Ability to work shifts and weekends and have flexibility to needs of the service(E)
- Health and safety(D)
Qualifications
- Relevant qualification in Catering, Hospitality, Retail or Business
- Management, or equivalent experience.
- Level 3 Food Safety qualification
- Evidence of continuing professional development.
- Supervisory or first-line management qualification.
- Health and Safety qualification.
- Level 4 Food Safety
Experience
- Significant experience managing retail catering or hospitality services
- Experience of leading, motivating and developing multidisciplinary teams.
- Proven track record of achieving commercial and financial targets.
- Experience of budget management, stock control, procurement and contract management.
- Experience of driving service improvement and implementing change.
- Experience of ensuring compliance with food safety, Health and Safety and relevant legislation.
- Experience of retail catering and commercial contract management
- Initiative-taking, collaborative, and customer-focused approach.
- Commitment to quality, safety, and equality.
- Special Skills & Knowledge
- Sound understanding of retail catering operations and commercial principles.
- Knowledge of food safety legislation,
- Health and Safety, infection prevention and quality standards.
- Understanding of workforce planning, performance management and staff development.
- Knowledge of financial management, KPI monitoring and business planning.
- Awareness of sustainability and waste reduction within catering services.
- Excellent leadership, communication and interpersonal skills.
- Strong financial and commercial awareness.
- Ability to analyse data and use performance information to improve services.
- Effective planning, organisational and problem-solving skills.
- Competent in the use of Microsoft Office and retail management systems.
- Knowledge of sustainability frameworks and digital catering systems.
- Project management and change management experience.
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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StudySmarter Expert Advice🤫
We think this is how you could land Catering Retail Manager in North East
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like CDDFT Charity. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to CDDFT Charity
Don't be shy about reaching out to CDDFT Charity directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Catering Retail Manager in North East
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about CDDFT Charity and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at CDDFT Charity
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
