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- Tasks: Manage Homecare prescriptions and invoices, ensuring accuracy and compliance with procedures.
- Company: Join the County Durham & Darlington NHS Foundation Trust, a leading healthcare provider in the region.
- Benefits: Enjoy competitive pay, supportive team environment, and opportunities for professional growth.
- Other info: We encourage applications from diverse backgrounds to enhance our inclusive workplace.
- Why this job: Make a real impact in healthcare while developing valuable administrative skills in a dynamic setting.
- Qualifications: GCSE English and Maths (Grade C or above) and NVQ Level 3 in Business Administration preferred.
The predicted salary is between 21500 - 23500 £ per year.
County Durham & Darlington NHS Foundation Trust
Homecare Administrator
The closing date is 28 July 2025
Toensure all Homecare prescriptions generated within CDDFT are processedcorrectly and are transmitted to the relevant Homecare companies.
To follow departmentalstandard operating procedures (SOPs) to raise orders against Homecare deliveryconfirmations.
To process Homecareinvoices through the pharmacy procurement management system in line withdepartmental SOPS.
To be first point ofcontact for CDDFT clinical specialists to resolve any issues relating to theprocessing of homecare prescriptions.
Tobe first point of contact for Homecare providers to resolve any queriesrelating to invoice issues or discrepancies between quantities supplied orcontact issues.
Main duties of the job
Towork closely with the Lead Technician and Senior Technician for Homecare andProcurement and the Strategic Lead Pharmacist for Homecare to ensure a safe andefficient Homecare service is maintained to meet the recommendations of theNational Homecare Review committee and to ensure all financial processes aremade according to the Trusts Standing Financial Instructions.
To undertake clericalduties to support the collection of data relating to homecare services andFreedom of Information (FOI) requests.
To ensure Homecare prescriptionlogs are kept up to date and housekeeping is undertaken at regular intervals.
To support the Homecare andProcurement Administration Assistants with all aspects of homecare processes.
To ensure patientidentifiable data is only kept for a long as is required and processes forarchiving and disposal of records are followed.
Togenerate reports and provide supporting information to allow the organisationto understand its overall management of the Homecare schemes.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites – Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients\’ homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance onAI-generated content is discouraged and may diminish the applicant\’s chances ofsuccess.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 – Healthcare assistants – You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months).
Job responsibilities
Toensure that:
Pharmacy Procurement and Homecare AdministrationAssistants are supported whilst they undertake homecare processes.
All departmental SOPs relating to Homecare services areadhered to.
All Homecare prescriptions received by the homecare teamhave:
– been professionally checked by a pharmacist.
– a total quantity to supply annotated.
– a Purchase order (PO) number generated andthis is annotated on the prescription.
All Homecare prescriptions and associated registrationdocuments are transferred to the Homecare providers within agreed timescales asset out by the Strategic Lead Pharmacist for Homecare.
Medications that we receive invoices from Homecareproviders for match the medications, devices and quantities on theprescription provided.
The pharmacy computer system is appropriately used toensure:
– orders are being raised for the correcthomecare products.
– all processes relating to raising, authorisingand receiving orders are completedin line with SOPs.
– the correct prices are being charged to CDDFTby the Homecare Providers.
– all invoices for medications that have beensupplied to patients are processed accurately and in a timely manner.
Invoices queries are investigated in a timely manner toensure resolution by liaison with external Providers.
Any outstanding and overdue invoices are cleared byliaising with external Homecare providers and the Trust Financial ServiceDepartment.
Unresolved invoice discrepancies are escalated to theLead and Senior Technician for Homecare and Procurement for furtherinvestigation.
Monthly statements from the Homecare companies arechecked and that any overdue amounts are investigated in conjunction with theTrusts Financial Services Department.
Regular supplier error monitoring is undertaken(identified at invoicing stage).
Monthly financial reports are produced detailingexpenditure on Homecare services for the Trust.
As a member of the seniorteam within Appleton house offer support to other members of the team duringLead or Senior Technician absence.
Person Specification
Special Requirements
- Team player able to demonstrate own initiative.
- Ability to plan, organise and prioritise workload within own limits and service objectives.
- Ability to work under pressure.
Experience
- Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
- Demonstrate Experience of using Microsoft Word.
- Experience in setting up and maintaining office filing systems.
- Experience of maintaining and setting up databases.
- Experience in planning and organising meetings and taking notes.
- Experience of providing administrative support to a team.
- Experience of purchasing and/or finance.
- Experience of establishing tracking/ monitoring systems.
- Previous experience of pharmacy computer systems.
- Experience of dispensing/supply of medication.
Special Skills & Knowledge
- Knowledge of computer packages, e.g. Word, Excel, Outlook and PowerPoint.
- IT Skills.
- Ability to analyse and present data using Excel and Access packages.
- Ability to use email and maintain and update paper and electronic diaries.
- Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality.
- Ability to use discretion and maintain confidentiality.
- Good interpersonal skills.
- Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Ability to organise and prioritise workload in order to meet deadlines.
- Ability to work as a member of a team.
- Committed to quality customer care/delivering excellent customer service.
- Flexible approach to work and adaptable to change.
- Ability to cope with unpredictable workloads in a timely, efficient and reliable manner.
- Good communication and organisational skills.
- Analytical skills.
- Numerically literate.
- Understanding of the Homecare service.
- Understanding of business processes applicable to the NHS.
- Understanding of common clinical terminology appropriate to the setting.
Qualifications
- GCSE English and Maths (Grade C and above or equivalent).
- NVQ Level 3 in Business Administration (or equivalent qualification) or equivalent knowledge/experience.
- Basic NHS Purchasing Knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
County Durham & Darlington NHS Foundation Trust
£24,937 to £26,598 a yearper annum pro rata
#J-18808-Ljbffr
Homecare Administrator employer: CDDFT Charity
Contact Detail:
CDDFT Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homecare Administrator
✨Tip Number 1
Familiarise yourself with the specific Homecare processes and standard operating procedures (SOPs) mentioned in the job description. Understanding these will not only help you during the interview but also demonstrate your commitment to following established protocols.
✨Tip Number 2
Network with current or former employees of County Durham & Darlington NHS Foundation Trust. They can provide valuable insights into the work culture and expectations, which can be beneficial for tailoring your approach during the application process.
✨Tip Number 3
Brush up on your knowledge of pharmacy procurement systems and invoicing processes. Being able to discuss these topics confidently in an interview will set you apart from other candidates who may not have this specific knowledge.
✨Tip Number 4
Prepare to showcase your organisational skills and ability to handle multiple tasks under pressure. Think of examples from your past experiences where you've successfully managed similar responsibilities, as this will resonate well with the hiring team.
We think you need these skills to ace Homecare Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Homecare Administrator position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your administrative experience, knowledge of pharmacy systems, and any relevant qualifications like NVQ Level 3 in Business Administration.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the Homecare Administrator role. Mention specific examples from your past experience that demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at CDDFT Charity
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Homecare Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as processing prescriptions and handling invoices. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous administrative roles and how they relate to the position. Highlight any experience you have with pharmacy systems, data management, or customer service, as these are crucial for the role.
✨Demonstrate Communication Skills
As a Homecare Administrator, you'll need excellent verbal and written communication skills. Be ready to provide examples of how you've effectively communicated with colleagues, patients, or external providers in past roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or how success is measured in this position.