Cancer Care Coordinator - Gynae Oncology in Chester-le-Street

County Durham & Darlington NHS Foundation Trust

Cancer Care Coordinator - Gynae Oncology

Closing date: 29 July 2026

We have an exciting opportunity to recruit two band 4 Cancer Care Coordinators to work alongside our Gynae-Oncology cancer specialist nursing team, providing non-clinical support. One post will be based in Chester-Le-Street Hospital and one in Bishop Auckland Hospital, and will underpin the delivery of the personalised care agenda to people affected by cancer. Some cross-site working will be required and the role is fully hospital based.

We are looking for highly motivated individuals who have excellent communication skills, are empathetic, excellent problem solvers, and have a passion for delivering high quality person-centred care. You will provide the nursing team with administrative support, alongside non-clinical support and signposting for patients.

You will be qualified to NVQ Level 3 or have equivalent experience, possess good IT skills and have experience working in a healthcare setting. You will also be able to demonstrate resilience, compassion and a willingness to embrace innovation.

In return we can offer a warm and welcoming environment where you will be fully trained and supported to deliver the team’s objectives.

Main duties of the job

You will be based within the Gynae-Oncology specialist nursing teams, where you will assist with the day-to-day running of the service.

• Ensuring all activity is captured (coding) throughout treatment pathways.
• Supporting the Multi-Disciplinary Team meetings and outcomes to ensure the timely management of patients on a cancer pathway.
• Delivering personalised care through the use of Holistic Needs Assessments, health & wellbeing offers, Patient Statified Follow-Up (PSFU), referrals to support services, and close working with the Macmillan Information and Support Team.
• Liaising with community and primary care teams to facilitate the timely management and treatment for patients.
• Advocating for patients, helping them navigate health & social care while empowering them to make the best choices for their needs.
• Providing support to those who may be upset or distressed.
• Considering any support needed in relation to health literacy and health inequalities.
• Dealing with enquiries from people dealing with cancer.
• Visiting hospital departments to offer support to patients or family members as needed.

Travel across sites is expected.

About us

County Durham & Darlington NHS Foundation Trust provides hospital services from two acute sites – Darlington Memorial Hospital and University Hospital of North Durham – and a centre for planned care in Bishop Auckland. We also provide care from community hospitals in Chester-Le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale, as well as over 80 other community-based settings and patients’ homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Job responsibilities

You will work as part of the Gynae-Oncology specialist nursing team and the wider Cancer Services team to support the delivery of safe, compassionate and joined-up care. In this non-clinical role, you will work under the supervision of the Cancer Clinical Nurse Specialist team to assist in the provision of care. You will have some direct patient contact and your role will make a valuable contribution to improving the experience of people living with cancer.

You will contribute to Cancer Waiting Times (CWT) performance by supporting Clinical Nurse Specialists and patients throughout the pathway, helping to ensure appointments, investigations and treatments are coordinated efficiently and delays are minimised.

You will be a flexible and adaptable advocate for patients, helping them to navigate health and social care while empowering them to make the best choices for their needs. You will possess excellent communication and problem-solving skills, and will provide support to those who may be upset or distressed.

Working collaboratively with a wide range of services, you will ensure that people affected by cancer can access support in their local community, for example Citizens Advice, Joining The Dots, Social Prescribing Link Workers, Health Coaches and hospices.

Working pattern is Monday – Friday, in person, at specified hospital sites. The Cancer Care Coordinator based at Chester-Le-Street Hospital will also work at UHND and Shotley Bridge Hospital. The Cancer Care Coordinator based at Bishop Auckland Hospital will also work at Darlington Hospital. There will be times when either Cancer Care Coordinator may have to cover any site in times of absence such as holidays or sickness in the team.

Please contact Heather Thexton, Cancer Educator, for more details on the roles: heather.thexton@nhs.net or 07385 397419.

Special Requirements

• Ability to concentrate on tasks whilst managing frequent interruptions.
• Ability to cope with exposure to details regarding patients that may be distressing.
• Ability and willingness to travel across trust sites as required.
• Professional appearance and demeanour.
• Positive attitude towards change.
• Flexible and adaptable.
• Highly motivated to learn new skills.

Qualifications

• GCSE English and Mathematics (Grade A – C) or equivalent qualification.
• NVQ level 3 in healthcare or admin subject, or equivalent work-based experience.
• Qualified to NVQ level 4 or above.
• Effective communication training/qualification.

Special Skills & Knowledge

• Ability to support a clinical team.
• Ability to work independently without direct supervision.
• An understanding of the importance of providing clear, accessible information and support for people dealing with cancer.
• Understanding of person-centred care.
• Awareness for the need for confidentiality at all times.
• Computer literacy – ability to use a wide variety of systems.
• Demonstrate the ability to solve problems and take appropriate action.
• Ability to organise and prioritise own workload.
• Ability to communicate effectively with sensitivity and compassion.
• Ability to work as part of the wider MDT.
• Willingness to undertake new skills appropriate to the service need.
• Knowledge of appropriate legislation with regards to sharing patient and staff data and protecting confidentiality.
• A basic knowledge of cancer and cancer treatments.
• Understanding of the Cancer Waiting Times targets and their application to the management of patient pathways.
• Experience of Audit Process.

Experience

• Previous administrative experience.
• Experience of using a wide variety of IT systems.
• Experience of working within the NHS in a care or admin role.
• Previous experience of working in the NHS in a role relating to cancer patient pathways.
• Experience of caring for people with cancer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust