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- Tasks: Serve meals and beverages to patients, ensuring high standards of quality and safety.
- Company: CDD Services is part of the NHS, providing essential non-clinical services with a focus on quality.
- Benefits: Enjoy performance bonuses, pension contributions, and allowances for night and bank holiday shifts.
- Why this job: Join a supportive team in a vital role that directly impacts patient care and satisfaction.
- Qualifications: Level 2 Certificate in Food Hygiene or working towards it; good literacy and numeracy skills required.
- Other info: Flexible working arrangements available; ideal for students seeking part-time opportunities.
The predicted salary is between 20000 - 28000 £ per year.
The Ward Hostess/Host role is responsible for the efficient and effective service of meal ordering, beverages and meals to patients at ward level to support ward clinical staff in the provision of a highly professional catering service at Darlington Memorial Hospital. This role would be expected to follow the duties laid out by the Food Services Manager in the day to day operational management of food service to patients and to ensure that a high quality, food safety and cost effective service at all times.
Main duties of the job
- To work under the direction of the Food Services Manager in the reheating of nutritious and appetizing meals for all patients, to the highest possible standards nutritional, temperature, quality, presentation, hygiene and safety.
- To be involved in the electronic patient meal ordering.
- Ensure high standards of food service, reheating of food and ensuring quality control process throughout.
- To ensure temperature monitoring and recording of all reheating of food in accordance with standards as laid down in the Catering Departments Policies and Procedures and Hazard Analysis Critical Control Points (HACCP).
- Assist with receipt, quality assurance and stock control of goods received from the Central Production Unit (CPU). Correct storage and security of goods, adhering to stock rotation practices in accordance with kitchen HACCP.
- Assist in Hygiene Audits and Cleaning Schedules inspections for your area of work is completed weekly, liaising with the Food Service Supervisors to ensure that any remedial work is carried out.
- To assist in the general cleaning of crockery and kitchen utensils using the dishwashing machine and by hand when required.
About us
CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services. The company is a separate legal body to CDDFT. CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
- Excellent Performance Related Bonus Scheme
- Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
- Night Shift Working Allowances (where appropriate)
- Bank Holiday Working Allowances (where appropriate)
- Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.
Job responsibilities
- To support and assist the Food Services Supervisor and Food Service Manager in the provision of a highly professional catering service at Darlington Memorial Hospital and to ensure that high quality standards are met at all times.
- To follow the policies and procedures laid down by the catering services in the day to day operational management of food service and to ensure a high quality and cost effective service.
- To ensure that food safety and allergen regulations are adhered to at all times.
- Provide and maintain a highly customer focused service to all users.
- Ensure that communication channels are maintained between appropriate staff / visitor / patient groups with regard to patient catering.
- Work in a safe manner so that no other persons are put at risk whilst completing the required duties.
- Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients.
- Developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events.
Person Specification
- Experience
- Effective interpersonal skills
- Industry experience within catering services
- Able to work with minimal supervision following set procedures.
- Flexible approach to work and adaptable to change.
- Natural & enthusiastic staff member
- Knowledge of catering sector
- Level 2 Certificate in Food Hygiene or working towards it
- A good standard of literacy and numeracy
CDDS Ward Housekeeper employer: CDDFT Charity
Contact Detail:
CDDFT Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CDDS Ward Housekeeper
✨Tip Number 1
Familiarise yourself with the specific catering policies and procedures of Darlington Memorial Hospital. Understanding their standards for food safety, quality control, and patient service will help you demonstrate your commitment to maintaining high standards during the interview.
✨Tip Number 2
Highlight any previous experience you have in catering or food service roles. Be ready to discuss how you've handled food safety regulations and customer service in past positions, as this will show that you can adapt to the demands of the Ward Housekeeper role.
✨Tip Number 3
Prepare to showcase your interpersonal skills during the interview. Since the role involves communication with patients and staff, think of examples where you've successfully resolved complaints or improved service quality in a previous job.
✨Tip Number 4
Demonstrate your flexibility and adaptability by discussing times when you've had to adjust to changes in the workplace. This is particularly important in a catering environment where priorities can shift quickly, and being able to adapt is key.
We think you need these skills to ace CDDS Ward Housekeeper
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the CDDS Ward Housekeeper position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: Emphasise any previous experience in catering services or similar roles. Mention specific tasks you have performed that relate to food safety, quality control, and customer service, as these are crucial for this position.
Showcase Your Skills: Include examples of your interpersonal skills and ability to work under minimal supervision. If you have a Level 2 Certificate in Food Hygiene or are working towards it, make sure to mention this prominently in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for maintaining high standards in food service.
How to prepare for a job interview at CDDFT Charity
✨Know Your Role
Familiarise yourself with the responsibilities of a Ward Hostess/Host. Understand the importance of meal ordering, food safety, and quality control in a hospital setting. This will help you demonstrate your knowledge during the interview.
✨Highlight Relevant Experience
If you have previous experience in catering or food service, be sure to discuss it. Share specific examples of how you've maintained high standards of hygiene and customer service, as these are crucial for the role.
✨Show Enthusiasm for Patient Care
Express your passion for providing excellent service to patients. Discuss how you would handle complaints or feedback from patients and staff, showcasing your interpersonal skills and commitment to customer satisfaction.
✨Prepare for Practical Questions
Expect questions about food safety regulations and procedures, such as HACCP. Be ready to explain how you would ensure compliance with these standards in your daily tasks, demonstrating your understanding of the catering sector.