At a Glance
- Tasks: Support the adult bladder and bowel team with clinical administration and patient management.
- Company: Join the County Durham & Darlington NHS Foundation Trust, a vital healthcare provider.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Other info: We encourage applications from diverse backgrounds to enhance our team.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic team.
- Qualifications: NVQ Level 3 or equivalent experience; teamwork and communication skills are essential.
The predicted salary is between 29970 - 36483 £ per year.
Clinical administration is a key function in the management and day-to-day functionality of the countywide adult bladder and bowel team and the patients they care for. The purpose of this role is to work with and support the adult bladder and bowel team with their clinical administration functions associated with the management of patients; accepting incoming tasks/emails and referrals to the team, setting up clinic ledgers and making amendments as needed.
Main duties of the job:
- To be responsible for accepting and completing electronic tasks with the help of the nursing staff as required.
- Work with both SystmOne and an online ordering system to contribute to patient care.
- Carry out administrative and housekeeping tasks to support the service and patient care.
- Support Lead nurses with Home Delivery Service receipting and monitoring of invoices/budget.
- Complete Cardea ordering and monitor budget accordingly.
- Participate and provide training around the electronic patient management system and functioning of the team in their area.
- Provide and receive routine information requiring tact or persuasive skills.
- Provide and receive complex or sensitive information, dealing with and understanding behaviours.
- Provide advice, instruction or training to the team.
About us:
We provide hospital services from two acute sites – Darlington Memorial Hospital and the University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield, and Weardale as well as over 80 other community based settings and providing care in patients’ homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Job responsibilities:
- Supporting the adult bladder and bowel team in accepting electronic referrals and tasks, action appropriately, following SOPs, procedures and treatment plans whilst seeking advice if required.
- Manages own workload with an understanding of what needs to be done, when and why to assist the function of the team. Has the ability to flexibly prioritise if required due to an unexpected or urgent need.
- Provide staff with advice regarding administrative procedures and help with access as required. This includes general admin duties and IAA functions.
- Communicate with patients, relatives and health care practitioners effectively.
- Demonstrating effective time management skills and participating in the monitoring and reviewing of team performance.
- Gather key audit data from electronic systems and produce reports to adult bladder and bowel lead nurses as requested and within timescales.
- Promote an environment where health promotion and informed patient choice is encouraged and developed to its maximum potential, within the available resources.
- To undertake relevant training to enable the provision of a high quality service.
- To complete effective record keeping in accordance with Trust policy and legal requirements.
- To commit to continuous personal development/lifelong learning by attending mandatory training, relevant training courses, use of eLearning and adhere to all Trust policies and procedures.
- To attend regular admin meetings/1:1 sessions, to undertake appraisal preparation and contribute to objective setting and personal development planning.
- To participate in and contribute to all activities associated with the team’s response to current trends and changes within the NHS.
- Any other duties requested by the lead nurse.
Person Specification:
None provided.
Qualifications:
- NVQ Level 3 (or equivalent experience)
- Evidence of Team working
- Ability to work independently and with minimal supervision
- Previous experience of Trust systems such as SystmOne
Special Skills & Knowledge:
- Good verbal and written communication skills.
- Good organisational and facilitation skills.
- Ability to work independently.
- Clinical knowledge.
Special Requirements:
- Driving posts must have a valid Full UK driving licence.
Experience:
- Experience of using Trust electronic systems such as SystmOne and telephone call handling.
- Understanding of community service, caseloads, clinics and systems of working.
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CDDFT Charity.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CDDFT Charity.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CDDFT Charity, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Admin Assistant
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CDDFT Charity.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CDDFT Charity.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CDDFT Charity. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CDDFT Charity. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CDDFT Charity
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CDDFT Charity’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
