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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work flexibility, career progression, and full travel reimbursement.
- Why this job: Be a trusted advisor, engage with high-value clients, and make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, with strong communication skills.
- Other info: Opportunity for autonomy in a mission-led company with structured onboarding.
The predicted salary is between 30000 - 70000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement
- Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion
- Identify upsell and cross-sell opportunities for new modules, features, and services.
- Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy
- Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
- Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration
- Align closely with Sales, Product, Support, and Implementation teams.
- Champion the voice of the customer internally to shape product roadmap and services.
- Support onboarding and customer enablement efforts as needed.
- Data-Driven Success
- Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS. Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Strategic Account Manager employer: CD Recruitment
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS landscape, especially focusing on customer success strategies. Understanding how to drive retention and expansion in this sector will give you a significant edge during interviews.
✨Tip Number 2
Prepare to discuss your experience with QBRs and how you've successfully engaged with executive-level stakeholders. Highlight specific examples where your strategic advice led to measurable outcomes for customers.
✨Tip Number 3
Showcase your analytical skills by being ready to talk about how you've tracked KPIs and used data to inform your account management strategies. This will demonstrate your proactive approach to customer health.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Use specific metrics to demonstrate your success in customer retention and revenue growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and digital transformation. Mention your experience with QBRs and how you can add value to the company's portfolio of accounts.
Showcase Relevant Skills: Emphasise your analytical skills and ability to track KPIs. Mention any familiarity with tools like Gainsight, Salesforce, or HubSpot, as these are beneficial for the role.
Prepare for Potential Interviews: Anticipate questions about your approach to customer retention and how you've successfully managed accounts in the past. Be ready to discuss specific examples that showcase your relationship-building skills and strategic thinking.
How to prepare for a job interview at CD Recruitment
✨Know Your Accounts
Before the interview, research the key accounts you might be managing. Understand their business goals and challenges, as well as how the company's solutions can help them achieve success. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Strategic Thinking
Be prepared to discuss how you would develop and execute strategic account plans. Share examples from your past experience where you've successfully driven customer retention and revenue growth. This will highlight your ability to think critically and strategically about customer relationships.
✨Showcase Your Communication Skills
As a Strategic Account Manager, you'll need to engage with customers at all levels. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've led QBRs and engaged with executives in previous roles, as this will demonstrate your capability to build strong relationships.
✨Be Data-Driven
Prepare to discuss how you track KPIs and feature adoption rates. Bring examples of how you've used data to drive decisions and improve customer health. This will illustrate your analytical skills and your commitment to achieving results through a data-driven approach.
