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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work, career progression, and full travel reimbursement.
- Why this job: Be a trusted advisor in a mission-led company with a collaborative culture.
- Qualifications: 3+ years in Account Management or Customer Success, preferably in SaaS.
- Other info: Opportunity for autonomy and ownership in a high-impact role.
The predicted salary is between 40000 - 60000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you will manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement
- Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion
- Identify upsell and cross-sell opportunities for new modules, features, and services.
- Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy
- Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
- Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration
- Align closely with Sales, Product, Support, and Implementation teams.
- Champion the voice of the customer internally to shape product roadmap and services.
- Support onboarding and customer enablement efforts as needed.
- Data-Driven Success
- Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS. Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Strategic Account Manager employer: CD Recruitment
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges that companies face in customer retention and revenue growth. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Prepare to discuss your experience with QBRs and how you've successfully managed key accounts in the past. Be ready to share specific examples of how you've driven customer satisfaction and retention, as this will showcase your suitability for the Strategic Account Manager position.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Demonstrate your analytical skills by preparing to discuss how you track KPIs and feature adoption rates. Being able to articulate your data-driven approach will set you apart as a candidate who can contribute to the company's success.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Use specific metrics to demonstrate your success in customer retention and revenue growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and digital transformation. Mention your experience with QBRs and how you can add value to the company's portfolio of accounts.
Showcase Relevant Skills: Emphasise your analytical skills and ability to track KPIs. Mention any familiarity with tools like Gainsight, Salesforce, or HubSpot, as these are beneficial for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at CD Recruitment
✨Understand the Role
Make sure you have a clear understanding of what a Strategic Account Manager does. Familiarise yourself with key responsibilities like customer retention, revenue growth, and leading QBRs. This will help you articulate how your experience aligns with the role.
✨Showcase Your Achievements
Prepare to discuss specific examples from your past roles that demonstrate your success in account management and customer retention. Highlight any metrics or KPIs you've achieved, especially those related to Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think about how you would approach upselling or cross-selling opportunities and how you would manage difficult customer situations.
✨Research the Company and Industry
Do your homework on the company and its position within the SaaS market. Understand their products, services, and recent developments. This knowledge will allow you to engage in meaningful conversations and demonstrate your genuine interest in the role.
