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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work, career progression, and full travel reimbursement.
- Why this job: Be part of a mission-led team with autonomy and the chance to make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, with strong communication skills.
- Other info: Experience in high-growth SaaS environments is a bonus; familiarity with Gainsight or Salesforce is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you will manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement
- Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion
- Identify upsell and cross-sell opportunities for new modules, features, and services.
- Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy
- Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
- Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration
- Align closely with Sales, Product, Support, and Implementation teams.
- Champion the voice of the customer internally to shape product roadmap and services.
- Support onboarding and customer enablement efforts as needed.
- Data-Driven Success
- Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS. Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Strategic Account Manager employer: CD Recruitment
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges faced by customers in this space. Understanding their pain points will help you engage more effectively during interviews and demonstrate your ability to drive customer success.
✨Tip Number 2
Prepare to discuss your experience with QBRs and how you've successfully managed key accounts in the past. Be ready to share specific examples of how you've driven retention and revenue growth, as this will showcase your suitability for the role.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Demonstrate your analytical skills by preparing to discuss how you track KPIs and feature adoption rates. Showing that you can leverage data to inform your strategies will set you apart as a candidate who is proactive and results-driven.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Emphasise your achievements in customer retention and revenue growth to align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and how your skills can contribute to their goals. Mention specific experiences where you've successfully managed accounts and driven customer satisfaction.
Highlight Relevant Skills: In your application, focus on key skills such as relationship-building, analytical thinking, and your ability to conduct QBRs. Use examples from your past roles to demonstrate these skills effectively.
Showcase Data-Driven Success: Include metrics and KPIs from your previous roles that illustrate your success in driving Net Revenue Retention and customer engagement. This will help you stand out as a candidate who understands the importance of data in account management.
How to prepare for a job interview at CD Recruitment
✨Know Your Accounts
Before the interview, research the key accounts you might be managing. Understand their business goals and challenges. This will help you demonstrate your ability to drive customer retention and satisfaction during the interview.
✨Showcase Your QBR Experience
Be prepared to discuss your experience with Quarterly Business Reviews (QBRs). Share specific examples of how you've led these meetings, what metrics you focused on, and how you used them to drive customer engagement and growth.
✨Demonstrate Data-Driven Decision Making
Highlight your analytical skills by discussing how you've tracked KPIs and feature adoption rates in previous roles. Be ready to explain how you've used data to prevent churn and improve customer health.
✨Build Rapport and Communicate Confidently
As a Strategic Account Manager, strong relationship-building skills are crucial. Practice your communication style to ensure you come across as confident and approachable. Prepare to discuss how you've successfully engaged with executive-level stakeholders in the past.
