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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work, career progression, structured onboarding, and full travel reimbursement.
- Why this job: Be a trusted advisor, engage with high-value clients, and make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, strong communication skills, and analytical mindset.
- Other info: Flexibility to travel nationally; experience in high-growth SaaS environments is a bonus.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you will manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement: Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion: Identify upsell and cross-sell opportunities for new modules, features, and services. Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy: Lead QBRs, discussing goals, adoption metrics, and opportunities to scale. Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration: Align closely with Sales, Product, Support, and Implementation teams. Champion the voice of the customer internally to shape product roadmap and services. Support onboarding and customer enablement efforts as needed.
- Data-Driven Success: Track KPIs and feature adoption rates.
What Does Success Look Like?
You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS.
- Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer?
Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Strategic Account Manager employer: CD Recruitment
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges that companies face in customer retention and expansion. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Prepare to discuss your experience with QBRs and how you've successfully driven customer satisfaction and retention in previous roles. Be ready to share specific examples that highlight your strategic thinking and relationship-building skills.
✨Tip Number 3
Research StudySmarter's products and services thoroughly. Understanding our offerings will allow you to articulate how you can add value to our customers and align your strategies with their business goals.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Use specific metrics to demonstrate your success in customer retention and revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with QBRs and your ability to build strong relationships with clients, as these are key aspects of the job.
Highlight Relevant Skills: Emphasise skills that align with the job description, such as analytical abilities, communication skills, and experience with tools like Gainsight or Salesforce. This will show that you are well-suited for the position.
Showcase Your Achievements: Include specific examples of how you've driven customer satisfaction and retention in previous roles. Quantify your achievements where possible, such as percentage increases in Net Revenue Retention (NRR) or successful upsell initiatives.
How to prepare for a job interview at CD Recruitment
✨Know Your Accounts
Before the interview, research the key accounts you might be managing. Understand their business goals and challenges, as well as how the company's solutions can help them achieve success. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you've used data to drive customer retention and revenue growth in previous roles. Share specific examples of KPIs you've tracked and how you've leveraged this information to improve customer satisfaction and engagement.
✨Showcase Your Communication Skills
As a Strategic Account Manager, you'll need to build strong relationships with clients. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've successfully led QBRs and engaged with executives in past positions.
✨Highlight Your Collaborative Spirit
This role requires close collaboration with various teams. Prepare examples of how you've worked effectively with sales, product, and support teams to drive customer success. Emphasise your ability to champion the voice of the customer internally.
