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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work, career progression, and full travel reimbursement.
- Why this job: Be part of a mission-led team with autonomy and the chance to make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, with strong communication skills.
- Other info: Experience in high-growth SaaS environments is a bonus; familiarity with Gainsight or Salesforce is a plus.
The predicted salary is between 40000 - 60000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you will manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement
- Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion
- Identify upsell and cross-sell opportunities for new modules, features, and services.
- Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy
- Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
- Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration
- Align closely with Sales, Product, Support, and Implementation teams.
- Champion the voice of the customer internally to shape product roadmap and services.
- Support onboarding and customer enablement efforts as needed.
- Data-Driven Success
- Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS. Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Strategic Account Manager employer: CD Recruitment
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges faced by customers in this space. Understanding their pain points will help you position yourself as a strategic advisor during interviews.
✨Tip Number 2
Prepare to discuss your experience with QBRs and how you've successfully driven customer retention and expansion in previous roles. Be ready to share specific examples that highlight your analytical skills and proactive approach.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your familiarity with tools like Gainsight, Salesforce, or HubSpot. If you have experience with these platforms, be sure to mention it, as it shows you're prepared to hit the ground running in the role.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Emphasise your achievements in customer retention and revenue growth to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed accounts and driven customer satisfaction in previous positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as relationship-building, analytical thinking, and experience with tools like Gainsight or Salesforce. Use concrete examples to demonstrate these skills.
Showcase Your Strategic Thinking: Discuss your approach to developing strategic account plans and how you have previously identified upsell opportunities. This will show your potential employer that you can contribute to their goals of revenue growth and customer engagement.
How to prepare for a job interview at CD Recruitment
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Strategic Account Manager. Familiarise yourself with customer retention strategies, revenue growth techniques, and how to lead QBRs effectively.
✨Showcase Your Experience
Prepare to discuss your previous experience in Account Management or Customer Success, particularly within SaaS. Highlight specific examples where you've successfully driven customer retention and expansion.
✨Demonstrate Analytical Skills
Be ready to talk about how you use data to track KPIs and feature adoption rates. Share examples of how your analytical approach has helped prevent churn and improve customer health.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that may ask how you would handle specific challenges in account management. Think about how you would approach upselling, cross-selling, and engaging with executive-level clients.
