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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work, career progression, and full travel reimbursement.
- Why this job: Be part of a mission-led team with autonomy and the chance to make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, with strong communication skills.
- Other info: Experience in high-growth SaaS environments is a bonus; familiarity with Gainsight or Salesforce is a plus.
The predicted salary is between 42000 - 58000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you will manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement
- Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion
- Identify upsell and cross-sell opportunities for new modules, features, and services.
- Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy
- Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
- Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration
- Align closely with Sales, Product, Support, and Implementation teams.
- Champion the voice of the customer internally to shape product roadmap and services.
- Support onboarding and customer enablement efforts as needed.
- Data-Driven Success
- Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS. Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Strategic Account Manager employer: CD Recruitment
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS landscape, especially focusing on customer success strategies. Understanding how to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) will give you a solid foundation for discussions during interviews.
✨Tip Number 2
Prepare to discuss your experience with running Quarterly Business Reviews (QBRs). Be ready to share specific examples of how you've successfully engaged with executive-level stakeholders and driven strategic value in past roles.
✨Tip Number 3
Highlight your analytical skills by preparing to talk about how you've used data to track customer health and prevent churn. Being able to demonstrate a data-driven approach will resonate well with our focus on KPIs and feature adoption rates.
✨Tip Number 4
Showcase your relationship-building skills by preparing anecdotes that illustrate your ability to connect with customers and internal teams. Emphasising collaboration and advocacy for the customer will align with our mission at StudySmarter.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Use specific metrics to demonstrate your success in customer retention and revenue growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and digital transformation. Mention your experience with QBRs and how you can add strategic value to the company’s clients.
Showcase Relevant Skills: Emphasise your analytical skills and ability to track KPIs. Mention any familiarity with tools like Gainsight, Salesforce, or HubSpot, as these are beneficial for the role.
Highlight Flexibility and Travel Readiness: Since the role requires occasional travel, make sure to mention your flexibility and willingness to travel nationally. This shows your commitment to engaging with clients effectively.
How to prepare for a job interview at CD Recruitment
✨Know Your Accounts
Before the interview, research the key accounts you might be managing. Understand their business goals and challenges. This will help you demonstrate your ability to align with their needs and show that you're already thinking strategically about how to drive their success.
✨Showcase Your QBR Experience
Be prepared to discuss your experience running Quarterly Business Reviews (QBRs). Share specific examples of how you've led these meetings, what metrics you focused on, and how you used them to drive customer engagement and satisfaction.
✨Highlight Data-Driven Success
Since the role requires a data-driven approach, come equipped with examples of how you've tracked KPIs and feature adoption rates in previous roles. Discuss how this data informed your strategies for customer retention and revenue growth.
✨Demonstrate Relationship-Building Skills
As a Strategic Account Manager, building strong relationships is key. Prepare to share stories that illustrate your ability to connect with clients, understand their needs, and act as a trusted advisor. This will show that you can foster long-term partnerships.
