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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work flexibility, career progression, and full travel reimbursement.
- Why this job: Be part of a mission-led team with autonomy and the chance to make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, with strong communication skills.
- Other info: Experience in high-growth SaaS environments is a bonus; familiarity with Gainsight or Salesforce is a plus.
The predicted salary is between 30000 - 70000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement
- Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion
- Identify upsell and cross-sell opportunities for new modules, features, and services.
- Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy
- Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
- Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration
- Align closely with Sales, Product, Support, and Implementation teams.
- Champion the voice of the customer internally to shape product roadmap and services.
- Support onboarding and customer enablement efforts as needed.
- Data-Driven Success
- Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS. Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges that companies face in customer retention and revenue growth. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Prepare to discuss your experience with QBRs and how you've successfully managed key accounts in the past. Be ready to share specific examples of how you've driven customer satisfaction and retention, as this will showcase your suitability for the Strategic Account Manager position.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
✨Tip Number 4
Demonstrate your analytical skills by preparing to discuss how you track KPIs and feature adoption rates. Being able to articulate your data-driven approach will set you apart as a candidate who can contribute to the company's success.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Emphasise your achievements in customer retention and revenue growth to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed accounts and driven customer satisfaction in previous positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Strategic Account Manager role, such as relationship-building, analytical thinking, and experience with tools like Salesforce or Gainsight. Use concrete examples to demonstrate these skills.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at CD Recruitment
✨Know Your Accounts
Before the interview, research the key accounts you might be managing. Understand their business goals and challenges. This will help you demonstrate your ability to align with customer needs and show that you're proactive about their success.
✨Showcase Your QBR Experience
Be prepared to discuss your experience running Quarterly Business Reviews (QBRs). Highlight specific examples where you've successfully engaged with executives and driven strategic discussions that led to customer satisfaction and retention.
✨Demonstrate Data-Driven Decision Making
Since the role requires a strong analytical approach, come equipped with examples of how you've used data to track KPIs and improve customer health. Discuss any tools you've used, like Gainsight or Salesforce, to support your strategies.
✨Emphasise Collaboration Skills
The role involves working closely with various teams. Share examples of how you've collaborated with Sales, Product, and Support teams in the past to drive customer success. This will show that you can champion the voice of the customer effectively.
