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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work, career progression, and full travel reimbursement.
- Why this job: Be part of a mission-led team with autonomy and the chance to make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, with strong communication skills.
- Other info: Opportunity for structured onboarding and collaboration with various teams.
The predicted salary is between 40000 - 60000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you will manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement
- Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion
- Identify upsell and cross-sell opportunities for new modules, features, and services.
- Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy
- Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
- Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration
- Align closely with Sales, Product, Support, and Implementation teams.
- Champion the voice of the customer internally to shape product roadmap and services.
- Support onboarding and customer enablement efforts as needed.
- Data-Driven Success
- Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS. Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Strategic Account Manager employer: CD Recruitment
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS landscape, especially focusing on customer success strategies. Understanding how to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) will give you a solid foundation for discussions during interviews.
✨Tip Number 2
Prepare to discuss your experience with running Quarterly Business Reviews (QBRs). Highlight specific examples where you've successfully engaged with executive-level stakeholders and how those interactions led to improved customer satisfaction and retention.
✨Tip Number 3
Showcase your analytical skills by being ready to talk about how you've used data to track customer health and prevent churn. Bring examples of KPIs you've monitored and how they influenced your account management strategies.
✨Tip Number 4
Network with current or former employees in similar roles within the SaaS industry. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Emphasise your achievements in customer retention and revenue growth to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed accounts and driven customer satisfaction in previous positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Strategic Account Manager role, such as relationship-building, analytical thinking, and experience with tools like Gainsight or Salesforce. Use concrete examples to demonstrate these skills.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at CD Recruitment
✨Know Your Accounts
Before the interview, research the key accounts you might be managing. Understand their business goals and challenges. This will help you demonstrate your ability to drive customer retention and satisfaction during the conversation.
✨Showcase Your QBR Experience
Be prepared to discuss your experience with Quarterly Business Reviews (QBRs). Share specific examples of how you've led these meetings, what metrics you focused on, and how you used them to drive customer engagement and growth.
✨Highlight Data-Driven Success
Since the role requires a data-driven approach, come equipped with examples of how you've tracked KPIs and feature adoption rates in previous roles. Discuss how this analytical mindset has contributed to customer success and retention.
✨Demonstrate Relationship-Building Skills
Prepare to talk about your relationship-building strategies. Provide examples of how you've successfully engaged with customers at an executive level and how you've turned those relationships into opportunities for upselling and cross-selling.
