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For Companies At a Glance
- Tasks: Support and scale global IT operations while managing identity and access systems.
- Company: Join a leading Cybersecurity unicorn with a fast-growing platform and world-class team.
- Benefits: Enjoy flexible working, generous holidays, and a £1,000+ remote office allowance.
- Why this job: Be the first IT Engineer in EMEA, gaining real ownership in a cutting-edge environment.
- Qualifications: 3+ years in IT roles, experience with Okta, AWS, and scripting languages required.
- Other info: This role offers a unique chance to impact a high-performing team in a remote-first culture.
The predicted salary is between 48000 - 56000 £ per year.
A globally recognised Cybersecurity unicorn is expanding across Europe and is hiring its first dedicated IT Engineer to support its EMEA operations. This company is a leader in the automation space. With strong investment, a fast-growing platform, and a world-class team, this is a rare opportunity to take ownership in a high-impact technical role. This position is ideal for someone who wants to move beyond day-to-day support and into a strategic, growth-oriented IT role within a cutting-edge cybersecurity company!
Why Join?
- Work for one of the most exciting cybersecurity companies in the world
- Be the first IT Engineer in EMEA with real ownership and autonomy
- Join a high-performing team in a remote-first, tech-driven environment
- Strong career development, benefits, and compensation package
The Role
You’ll play a key role in scaling and supporting global IT operations across EMEA. This is a hands-on role focused on infrastructure, identity and access, automation, and creating world-class internal systems. You’ll partner with product, security, and commercial teams while supporting a growing remote-first workforce and London office.
Key Responsibilities:
- Own identity and access management systems, including configuration and ongoing support of Okta, SSO, and IAM policies
- Identify and implement automation across user lifecycle management, SaaS provisioning, and IT workflows
- Provide IT support coverage during EMEA hours, collaborating closely with US-based teams
- Support the London office environment, ensuring a smooth in-person experience and managing Zoom Rooms and hardware
- Design and maintain internal documentation and support processes
- Collaborate with the security team to maintain a strong compliance and risk posture
- Build integrations and support systems across macOS, AWS, and cloud-based applications
What Does Success Look Like?
You’ll build scalable, secure, and efficient IT systems that support business growth across EMEA. You’ll elevate the employee experience, reduce manual tasks, and contribute to a best-in-class internal IT function.
Who We’re Looking For:
- 3+ years in a support, systems engineer, or IT manager role at a software vendor
- Experience with identity and access tools such as Okta and SSO
- Strong knowledge of AWS environments
- Proficiency in macOS and MDM tools (e.g., Kandji, JAMF)
- Ability to write custom solutions in Python or similar scripting language
- Experience working with APIs and no-code/low-code platforms (e.g., Okta Workflows, Tines, Tray.io)
- Familiarity with tools like Google Workspace, Slack, and Zoom
- A self-starter who enjoys working independently and solving complex problems
- Experience with infrastructure as code tools such as Terraform
- Background in contributing to the tech community via events, talks, or written content
Benefits Include:
- Flexible working and generous holiday policy
- £1,000+ annual remote office allowance
- Individual professional and personal development package
- A collaborative culture with a focus on innovation and inclusion
Please note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application has been unsuccessful.
Senior Support Engineer employer: CD Recruitment
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Okta and AWS. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex issues you've resolved in previous roles. This will demonstrate your ability to thrive in a high-impact technical environment.
✨Tip Number 3
Engage with the cybersecurity community through events or online forums. This not only expands your network but also shows your passion for the field, which can impress potential employers.
✨Tip Number 4
Research the company’s culture and values, and be ready to discuss how your personal values align with theirs. This can help you stand out as a candidate who is not just qualified, but also a great fit for their team.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, systems engineering, and any specific tools mentioned in the job description, such as Okta, AWS, and macOS. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cybersecurity and your understanding of the company's mission. Mention how your skills align with the responsibilities of the role, particularly in automation and identity management.
Showcase Relevant Projects: If you have worked on projects involving automation, identity access management, or cloud-based applications, be sure to include these in your application. Highlight your contributions and the impact they had on previous teams or companies.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical role.
How to prepare for a job interview at CD Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with identity and access management tools like Okta and SSO. Highlight specific projects where you've implemented these systems, as well as your knowledge of AWS environments and macOS.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your ability to tackle complex IT challenges. Share examples of how you've approached problems in previous roles, particularly in automation and user lifecycle management.
✨Emphasise Collaboration Experience
This role involves working closely with various teams. Be ready to discuss how you've collaborated with product, security, and commercial teams in the past, and how you can contribute to a remote-first workforce.
✨Prepare for Cultural Fit Questions
As a self-starter in a tech-driven environment, it's important to convey your alignment with the company's values. Think about how your work ethic and approach to innovation fit within their collaborative culture.
