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- Tasks: Drive upsell and cross-sell opportunities across 50 established accounts.
- Company: A forward-thinking SaaS company focused on sustainable growth and talent development.
- Benefits: Enjoy hybrid work, real career progression, and a performance-driven culture.
- Why this job: Join a high-energy team that rewards initiative and fosters long-term relationships.
- Qualifications: 3+ years of sales experience in SaaS or IT services with a proven track record.
- Other info: No investor pressure; focus on sustainable growth and sales excellence.
The predicted salary is between 48000 - 84000 £ per year.
This is a high-impact Account Director role focused on driving upsell and cross-sell opportunities across an established base of 50 accounts. This company prioritises long-term investment, growth, and developing talent from within. As an Account Director, your focus will be on driving revenue growth. You’ll need to be comfortable working across multiple departments within your client base and will need to manage typical sales cycles of 3 to 6 months, using renewals as strategic leverage to expand your footprint.
- Lead all upsell and cross-sell activities across software and professional services
- Navigate multithreaded sales processes across various departments and stakeholders
- Develop account strategies to retain and grow relationships across the portfolio
You consistently hit (or exceed) your targets through strategic relationship-building and proactive account management.
- 3+ years of sales experience (SaaS or On-Prem), with a stable track record
- Comfortable managing 3–6 month sales cycles and £20K+ deal sizes
- Experience in IT services or SaaS preferred
- Autonomy with support
Real career progression. No investor pressure - Focus is on sustainable growth and sales excellence. Long-term opportunity. Performance-driven culture – High-energy, fast-moving, and rewards initiative.
If you’re a results-driven Account Director ready to accelerate your growth and manage impactful accounts - this could be the move for you.
Director, Customer Account Manager employer: C&d Recruitment
Contact Detail:
C&d Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS landscape and the specific challenges faced by companies in this sector. Understanding the nuances of software sales will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed long sales cycles and driven upsell opportunities in previous roles. Highlighting your strategic thinking and relationship-building skills will be crucial in showcasing your suitability for this position.
✨Tip Number 4
Research the key accounts that StudySmarter manages and think about how you could add value to those relationships. Being able to articulate a clear vision for account growth will set you apart from other candidates.
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in SaaS or IT services. Emphasise your track record of exceeding targets and managing long sales cycles.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role and the company’s focus on sustainable growth. Share specific examples of how you've successfully driven upsell and cross-sell opportunities in previous roles.
Showcase Relationship-Building Skills: Highlight your ability to build strategic relationships across multiple departments. Provide examples of how you’ve navigated complex sales processes and managed stakeholder expectations.
Prepare for Potential Questions: Anticipate questions related to your experience with account management and sales strategies. Be ready to discuss how you approach developing account strategies and driving revenue growth.
How to prepare for a job interview at C&d Recruitment
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. Since they prioritise long-term investment and sustainable growth, be prepared to discuss how your personal values align with theirs.
✨Showcase Your Sales Experience
Highlight your experience in managing sales cycles of 3 to 6 months and dealing with £20K+ deal sizes. Be ready to provide specific examples of how you've successfully driven upsell and cross-sell opportunities in previous roles.
✨Demonstrate Strategic Thinking
Prepare to discuss your approach to developing account strategies. Think about how you would retain and grow relationships across a portfolio of accounts, and be ready to share past experiences where you've successfully navigated multithreaded sales processes.
✨Emphasise Relationship-Building Skills
Since this role focuses on strategic relationship-building, come equipped with examples of how you've built and maintained strong relationships with clients. Discuss how these relationships have contributed to exceeding sales targets in your previous positions.
