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For Companies At a Glance
- Tasks: Manage post-sales for digital campaigns and support major partners across EMEA.
- Company: Join one of the UK's fastest-growing tech firms, recognised as a top workplace.
- Benefits: Enjoy generous holidays, wellness allowances, remote work options, and professional development budgets.
- Why this job: Be part of a collaborative team that values your input and fosters growth.
- Qualifications: Fluent in French and English with 2+ years in client-facing roles and digital campaign management.
- Other info: On-site/hybrid role in London; must have the right to work in the UK.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: On-site / hybrid – London, UK
Fluent French Required!
One of the UK’s fastest-growing tech businesses, working with over 400 global brands right now! They are recognised in the Sunday Times Top Places to Work and backed by various other awards for their excellence. They are now continuing their expansion across EMEA and are looking for a French-speaking Customer Success Manager to join their growing London team.
The Role
As a Customer Success Manager, you’ll work closely with major partners across the EMEA region, supporting them through the full post-sales lifecycle - from onboarding to campaign execution and post-campaign analysis. You’ll be part of a collaborative, supportive CS team, focused on delivering seamless digital sampling experiences, exceptional customer service, and strong retention outcomes. This is a hands-on role that blends campaign execution, relationship management, and strategic consulting.
Key Responsibilities:
- Manage the full post-sale execution of digital campaigns
- Lead timelines, campaign setup, and onboarding for global brand partners
- Advise clients on best practices and audience targeting
- Liaise with internal teams (data, operations, product) to ensure seamless delivery
- Monitor live campaigns, proactively solve issues, and track performance
- Contribute to post-campaign reporting and performance insights
- Coordinate with warehouse teams for sample stock management
- Help mentor junior team members and share campaign learnings
- Provide client feedback to the product team to help shape future development
- Support process improvement and efficiency initiatives across the CS function
What Does Success Look Like?
You become a trusted partner to key French-speaking accounts – ensuring campaigns run smoothly, objectives are met, and insights are clearly communicated. You’re highly organised, able to manage multiple timelines, and contribute to internal growth through knowledge-sharing and process refinement. Your relationships lead to repeat business and long-term client partnerships.
What You’ll Bring:
- Fluent French and English (written & verbal)
- 2+ years’ experience in a client-facing, post-sales or project delivery role
- Experience managing digital campaigns or working with beauty/FMCG brands
- A highly organised, process-oriented mindset with strong attention to detail
- Strong communication, relationship-building, and problem-solving skills
- Comfort working in a fast-paced, deadline-driven environment
- Experience improving internal processes and working cross-functionally
- London-based or able to work on-site a minimum of 2 days per week
Why Join?
Alongside working in a collaborative and inclusive environment, you’ll receive: a generous holiday allowance, including bonus days over Christmas, quarterly wellness allowance, annual “Work From Anywhere” programme, ongoing training and a professional development budget and much more.
Please note: only shortlisted applicants will be contacted within 7 days due to high application volumes. Unfortunately, visa sponsorship is not available for this position. Applicants must have the right to work in the UK to apply.
Customer Success Manager employer: C&d Recruitment
Contact Detail:
C&d Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the digital sampling industry and the specific challenges faced by beauty and FMCG brands. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Leverage your network to connect with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage digital campaigns and build client relationships. Being able to articulate these experiences clearly will set you apart during the interview process.
✨Tip Number 4
Brush up on your French language skills, especially in a business context. Since fluency is a requirement, being able to demonstrate your proficiency in both written and verbal communication will be crucial in making a strong impression.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly in managing digital campaigns. Emphasise your fluency in French and English, as well as any experience with beauty or FMCG brands.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the role. Mention specific examples of how you've successfully managed campaigns or built relationships with clients in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as strong communication, problem-solving abilities, and experience in process improvement. Use concrete examples to demonstrate these skills.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at C&d Recruitment
✨Showcase Your Bilingual Skills
Since fluency in French and English is a must, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking about your experience in both languages.
✨Highlight Relevant Experience
Make sure to discuss your previous roles that involved client-facing responsibilities, especially in managing digital campaigns. Share specific examples of how you successfully executed campaigns or improved processes, particularly in the beauty or FMCG sectors.
✨Emphasise Organisational Skills
As a Customer Success Manager, you'll need to juggle multiple timelines and tasks. Be ready to talk about how you stay organised and manage your time effectively. Consider sharing tools or methods you use to keep track of projects and deadlines.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to solve issues proactively. Think of examples where you identified potential problems in campaigns and how you addressed them, showcasing your ability to think on your feet and maintain strong client relationships.
