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For Companies At a Glance
- Tasks: Support HR processes, manage records, and assist with recruitment and onboarding.
- Company: Join CCW, the passionate voice for water consumers in England and Wales.
- Benefits: Enjoy hybrid working, a supportive culture, and opportunities for professional development.
- Why this job: Make a real impact while growing your HR career in a values-driven organisation.
- Qualifications: CIPD Level 3 or equivalent experience, with strong organisational and communication skills.
- Other info: Be part of a friendly team dedicated to supporting public interests.
The predicted salary is between 30000 - 42000 £ per year.
Location: Birmingham or Cardiff
Contract: Full-time
Working Pattern: Blended working
Reporting to: Business Partner
About CCW
CCW is the independent, passionate voice for water consumers across England and Wales. Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion. We champion consumer rights, deliver influential research, and work with governments, regulators and water companies to drive meaningful change. We are united by our values — Positive Energy, Respect for all, Innovative spirit, Delivery of our promises, and Engaged as one (PRIDE) — and expect all colleagues to bring these to life through their work.
The Role
We’re looking for a highly organised and proactive People Co‑ordinator to join our People Team. This role provides essential HR and administrative support across the full employee lifecycle, ensuring smooth processes, accurate record‑keeping, and excellent service to colleagues at all levels. You’ll be the first point of contact for HR queries, support recruitment and onboarding, handle payroll updates, maintain HR systems, and contribute to wider HR projects. This is a great opportunity for someone early in their HR career looking to grow within a friendly, values‑driven organisation.
Key Responsibilities
- Maintain accurate HR records and update HR systems
- Process monthly payroll changes and liaise with the payroll provider
- Support recruitment: job adverts, interviews, offers, pre‑employment checks
- Coordinate onboarding, inductions and leaver processes
- Respond to HR queries and provide first‑line advice
- Support internal/external HR audits and case management
- Prepare HR reports and documentation
- Organise training and development activities
- Provide admin support for formal processes (performance, conduct, ill‑health)
- Promote and champion use of CCW’s HR system
About You
Essential:
- CIPD Level 3 (or equivalent experience)
- Experience in a busy HR/admin role
- Confident using HR systems and MS Office (Excel, Word, Outlook, Teams)
- Excellent organisational and time‑management skills
- Strong attention to detail and accuracy
- Great communication and customer‑service skills
- Able to handle confidential information professionally
- Proactive, supportive and able to work independently
Desirable:
- Experience in public sector HR
- Familiarity with employment law and supporting HR projects
- Experience in EDI, wellbeing, or staff engagement initiatives
Why Join CCW?
- Supportive and inclusive team culture
- Opportunity to develop HR skills and progress your CIPD
- Hybrid working and strong work–life balance
- Play a meaningful role in supporting people across a public‑interest organisation
Apply Now
If you’re an organised, people‑focused HR professional ready to take the next step in your career, we’d love to hear from you. By clicking ‘apply’ you will be taken to our website, where you will see further details on the opportunity and how to apply.
People Co-ordinator employer: CCW
Contact Detail:
CCW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the HR field, especially those who work at CCW or similar organisations. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Prepare for the interview by researching CCW’s values and recent projects. Show us how your skills align with our mission to support water consumers. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your responses to common HR interview questions. Think about your experiences and how they relate to the role of People Co-ordinator. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace People Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the People Co-ordinator role. Highlight your HR experience, especially any admin roles, and don’t forget to mention your CIPD Level 3 if you have it!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for HR and how you embody our values at CCW. Be sure to mention why you’re excited about this opportunity and how you can contribute to our team.
Show Off Your Organisational Skills: As a People Co-ordinator, being organised is key. In your application, give examples of how you've managed multiple tasks or projects in the past. This will show us you’ve got what it takes to keep things running smoothly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team culture there.
How to prepare for a job interview at CCW
✨Know Your Stuff
Before the interview, make sure you understand CCW's mission and values. Familiarise yourself with their work in consumer rights and how they support people across England and Wales. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your HR Skills
Be ready to discuss your previous HR or admin experience in detail. Highlight specific examples where you've maintained accurate records, supported recruitment processes, or handled payroll updates. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about their approach to employee engagement or how they promote a supportive team culture. It shows you're engaged and thinking about how you can contribute to their success.
✨Demonstrate Your Values
CCW values Positive Energy, Respect, Innovation, Delivery, and Engagement. Think of examples from your past experiences that reflect these values. Whether it’s a time you went above and beyond for a colleague or how you’ve contributed to a positive workplace culture, share those stories!
